.. in case management systems; Update clients on ongoing resolutions; Directly resolve client inquiries using established methods and escalate to other departments when necessary; Provide valuable input to improve processes and contribute to enhancing the overall customer support experience...Hiring Fast .. read more
[Customer Support / Fully Remote] - Anywhere in U.S. / Up to $23 per hour / Medical, dental & vision / 401k / PTO - As a Customer Service Specialist you'll: Communicate with customers via online live chat, answer emails and phone calls, and/or respond to customers on social media; Analyze and anticipate customer needs and recommend appropriate solutions or products; Make judgment calls to efficiently resolve customer issues, ensuring satisfaction; Work with various teams to deliver a cohesive customer experience; Maintain accurate and detailed records of customer interactions and transactions...Hiring Fast >>
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