.. via phone, chat, email and help desk support tickets; Actively listen to student concerns and challenges in order to efficiently identify, mitigate and provide solutions; Work independently to follow documented processes and procedures when working to solve student issues/concerns; Meet and/or exceed .. read more
[Customer Support / Remote] - Anywhere in U.S. / Competitive Pay / Comprehensive Health, Vision, and Dental / 401k / PTO - As a Customer Service Rep you'll: Interact with customers to provide information and to process inquiries about accounts, products and services; Troubleshoot technical issues related to computer/tablet/cell phone applications according to established department policies and protocols; Respond to and process inbound calls, real-time chat communications, emails and make outgoing calls; Communicate special marketing offers to VIP customers; Provide timely feedback to company regarding service failures or customer concerns...Hiring Fast >>
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