.. Support Associate you'll: Use an online chat platform to talk with Rocket Money's members; Provide excellent customer service, answer questions about the app, assist members with their accounts, and solve general issues; Escalate technical issues to the engineering team and communicate solutions to members; .. read more
[Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / Retirement benefits / PTO - As a Customer Experience Specialist you'll: Provide exceptional phone, text, and email support to consumers and health care providers in an effective manner via provided tools; Help guide consumers through various processes and assist with connecting them to doctors and medical offices; Continually focus on deepening consumer relationships by providing outstanding support; Provide feedback in order to improve overall customer happiness...Hiring Fast >>
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