DoD SkillBridge - Technical Support Specialist

Job Description
DoD SkillBridge Internship: Technical Support Specialist
Host Company: Magnitech
DoD SkillBridge Provider: Vets2PM
Location: Naperville, IL
Requirement: Must be active-duty U.S. Military Service Member who qualifies for participation in the DoD SkillBridge Program.
To Apply:
Go to and apply for interest in our program.
Return to this posting and click 'Apply.'
Summary: The Technical Support Specialist role is an entry- level position responsible for maintaining high quality IT services and helpdesk support for our clients. The Technical Support Specialist embodies Magnitech's pillars in their everyday work and is able to adapt to our rapidly changing environment. The Technical Support Specialist is passionate about technology and an expert at providing outstanding service to our clients.
Company Website:
Key Responsibilities:

• Provide helpdesk support and resolve problems for end users pertaining to the following:
• Client workstations o Microsoft 365 ( Outlook, Teams, Word, SharePoint, OneDrive)
• Vendor management for client internet service providers
• Onboarding & Off boarding users
• Client installs (VPN, MS Office, Local Point)
• Mobile phones
• Monitor and respond quickly and effectively to requests received through the helpdesk
• Service clients onsite and virtually
• Work on projects as assigned
• Prioritize and determine severity of end-user issues
• Accurately document all necessary information in ConnectWise ticketing system
• Document internal procedures
• Follow Magnitech's escalation procedures
• Identify parts inside of a computer and prep computers for deployment
• Utilize company resources and independent research to troubleshoot end user issues

Skills & Knowledge:

• Understand Active Directory, Microsoft Domains, WiFi, MS Office, Network Printing, tablets, laptops, and desktops
• Perceived capacity to exude technical credibility and professional integrity
• Positive attitude
• Ability to self-start, work independently and achieve high standards to meet multiple deadlines
• Work effectively with staff in a team-oriented environment
• Exhibit a high degree of professionalism

Vets2PM Provides:

• Mentorship and guidance via weekly SkillBridge Intern Zoom Meetings.
• PM Fundamentals course, Resume writing, LinkedIn optimization, and interview skills course.
• Other free resources, including an electronic copy of 'How to Speak Civilian Fluently'.

Other:
Not all internships include certification training by Vets2PM, as many host companies include their own internship-focused training instead. If selected for an internship with Vets2PM please read your approval email, letter, and training plan to be sure you understand what is included in your internship