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Provide day-to-day support of all Front End department operations, policies, processes and procedures. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.<strong>Minimum</strong><br /> <ul><li>Willing to work mornings, afternoons, evenings, or nights as the work demands.</li> <li>Willing and available to work weekends and holidays as needed (emphasis on Prime Time)</li> <li>Store retail experience with an emphasis on customer service and front-end operations.</li> <li>Ability to multi task and handle large workloads.</li> <li>Effective written and oral communication skills.</li> <li>Ability to learn a wide range of computer applications including Microsoft Word, Excel, PowerPoint, ACE, Supersked, etc.</li> <li>Understanding of all key components of department operations (ie. Managing people, merchandising, inventory management, shrink control, customer service, labor scheduling, expense control)</li> <li>Past work record must exhibit a high level of integrity and dependability.</li> </ul> <br /><strong>Desired</strong><br /> <ul><li>Thorough experience in customer service and all phases of front-end operations.</li> </ul><ul><li>Explore and develop more effective and efficient processes, policies and procedures for Front End, Customer Service Center and Accounting.</li> <li>Design a cleaner, more efficient working environment for Front End, Customer Service and Accounting.</li> <li>Ensure safe, effective and efficient customer service is provided throughout department.</li> <li>Improve Shopping Experience Progress Report, Customer Tracker, Associate Tracker, Cash Over/Short, CCG, ELMS utilization, Customer Comment Cards, FES Evaluations, Bob Audits, and Key Retailing Measurements.</li> <li>Provide training, support and follow up on all aspects of Key Retailing.</li> <li>Coach and train customer service manager and front end supervisors.</li> <li>Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive and respectful manner. </li> <li>Support store management and customer service manager in maintaining a well-organized, clean, pleasant shopping environment at the check stands, front-end, Self Service Checkouts, Customer Service Center, Accounting Room and parking lot area. </li> <li>Follow through on special assignments and perform any and all duties as assigned.</li> <li>Must be able to perform the essential functions of this position with or without reasonable accommodation.</li> </ul> <img src="https://ars2.equest.com/? response_id=9410561bd2a4331f7edc9fbbe8b0e971&view" alt=" " width="1" height="1"/>