.. and check documents and files for accuracy Ability to respond to telephones, and to hear and detect alarms and unusual noises Competitive Compensation and Benefits: Gateway Foundation values its employees and provides an inclusive and diverse work environment where dedicated employees can make a difference .. read more
Job Details
Level
Management
Job Location
Sacramento, CA - Sacramento, CA
Position Type
Full Time
Education Level
2 Year Degree
Salary Range
$81,000.00 - $95,000.00 Salary/year
Job Shift
Day
Job Category
Management
Description
POSITION SUMMARY
Under limited supervision, provides strategic direction for the delivery of pre- and post-sales services and support to clients/customers. Liaises between customers and manufacturing, sales, field service, order processing and accounting to resolve status, production, delivery and billing inquiries.
Directs and coordinates the processing of sales orders. Monitors sales order system to ensure accurate receipt and booking of sales orders. Tracks sales shipment, delivery, billing and backlog activities, providing internal sales reports when necessary. Responds to inquiries regarding status of orders and resolves customer order difficulties.
Manage and supervise a team of SOM representatives providing guidance, training, and performance feedback to ensure optimal productivity.
ESSENTIAL FUNCTIONS
Oversee all aspects of order processing including order entry, order validation shipping ensuring accuracy and timely execution of orders.
Creates and provides quotations to customers. (Essential)
Assists customers with delivery issues and timelines. (Essential)
Provides internal sales reports when necessary.
Directs and coordinates the processing of orders. (Essential)
Selects, develops, and evaluates personnel to ensure the efficient operation of the function. (Essential)
Assist in developing and implementing sales plan based on forecast. (Essential)
Create or modify departmental procedures (Essential)
Interfaces with Customers, Field Service, Sales, and other internal departments. (Essential)
Maintains and updates FINESSE database with relevant service and product information. (Essential)
Responsible for directing and coordinating sales orders, planning, and in accordance to business and operation's needs. (Essential)
Frequently interacts with subordinates, supervisors, and functional peer groups while demonstrating ability to gain cooperation of others and conduct presentations of technical information concerning projects or schedules. (Essential)
Monitors sales order system to ensure accurate receipt and booking of sales orders. (Essential)
Tracks sales shipment, delivery, billing and backlog activities. Plans, schedules and monitors the movement of materials through the production cycle to determine required materials purchases. (Essential)
Train and monitor Sales Support Rep . (Essential)
Complies with EBARA safety policies, including participation in and completion of all required safety training. (Essential)
Maintains clean and safe working environment compliant with Ebara safety policies. (Essential)
Performs other duties as assigned. (Non-Essential)
Qualifications
POSITION QUALIFICATIONS
Competency Statement(s)
The ability to perform the identified essential functions of the classification, including the operation of any machinery and/or equipment that is associated with performing the essential functions.
The ability to perform the essential functions of the position in a cross cultural, demanding and dynamic environment.
The ability to perform the essential functions of the position without posing a direct threat of harm to him/herself, others or property.
The ability to adhere to EBARA personnel policies and practices, including the attendance and punctuality requirements.
The ability to work well under pressure, meet multiple and sometimes competing deadlines, and at all times demonstrate cooperative behavior with colleagues and supervisors.
Education
Associates or Bachelor's Degree (four year college or university) or equivalent years of experience
Experience
Six (6) or more years related experience preferably in the semiconductor industry. Three (3) or more years of supervisory experience.
Working knowledge of Purchasing Methods, Ethics, Vendor Management, Materials Planning, Scheduling and Purchasing, Factory Capacity Estimating, Efficiency Tracking, and Supply Line Management. Working knowledge of Planning Process.
Strong Customer Relations skills.
SKILLS & ABILITIES
Working knowledge of MS Office products including Excel, Word, Outlook, and PowerPoint and support product software (e.g. maintenance program, pump monitoring)
Strong relationship building skills with ability to collaborate and work effectively with internal colleagues
and customer.
Demonstrated leadership and program management.
Demonstrated teamwork and organizational skills.
Demonstrated excellent written and oral communication skills.
Strong relationship building skills with ability to collaborate and work effectively with internal colleagues and customer.
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Level
Management
Job Location
Sacramento, CA - Sacramento, CA
Position Type
Full Time
Education Level
2 Year Degree
Salary Range
$81,000.00 - $95,000.00 Salary/year
Job Shift
Day
Job Category
Management
Description
POSITION SUMMARY
Under limited supervision, provides strategic direction for the delivery of pre- and post-sales services and support to clients/customers. Liaises between customers and manufacturing, sales, field service, order processing and accounting to resolve status, production, delivery and billing inquiries.
Directs and coordinates the processing of sales orders. Monitors sales order system to ensure accurate receipt and booking of sales orders. Tracks sales shipment, delivery, billing and backlog activities, providing internal sales reports when necessary. Responds to inquiries regarding status of orders and resolves customer order difficulties.
Manage and supervise a team of SOM representatives providing guidance, training, and performance feedback to ensure optimal productivity.
ESSENTIAL FUNCTIONS
Oversee all aspects of order processing including order entry, order validation shipping ensuring accuracy and timely execution of orders.
Creates and provides quotations to customers. (Essential)
Assists customers with delivery issues and timelines. (Essential)
Provides internal sales reports when necessary.
Directs and coordinates the processing of orders. (Essential)
Selects, develops, and evaluates personnel to ensure the efficient operation of the function. (Essential)
Assist in developing and implementing sales plan based on forecast. (Essential)
Create or modify departmental procedures (Essential)
Interfaces with Customers, Field Service, Sales, and other internal departments. (Essential)
Maintains and updates FINESSE database with relevant service and product information. (Essential)
Responsible for directing and coordinating sales orders, planning, and in accordance to business and operation's needs. (Essential)
Frequently interacts with subordinates, supervisors, and functional peer groups while demonstrating ability to gain cooperation of others and conduct presentations of technical information concerning projects or schedules. (Essential)
Monitors sales order system to ensure accurate receipt and booking of sales orders. (Essential)
Tracks sales shipment, delivery, billing and backlog activities. Plans, schedules and monitors the movement of materials through the production cycle to determine required materials purchases. (Essential)
Train and monitor Sales Support Rep . (Essential)
Complies with EBARA safety policies, including participation in and completion of all required safety training. (Essential)
Maintains clean and safe working environment compliant with Ebara safety policies. (Essential)
Performs other duties as assigned. (Non-Essential)
Qualifications
POSITION QUALIFICATIONS
Competency Statement(s)
The ability to perform the identified essential functions of the classification, including the operation of any machinery and/or equipment that is associated with performing the essential functions.
The ability to perform the essential functions of the position in a cross cultural, demanding and dynamic environment.
The ability to perform the essential functions of the position without posing a direct threat of harm to him/herself, others or property.
The ability to adhere to EBARA personnel policies and practices, including the attendance and punctuality requirements.
The ability to work well under pressure, meet multiple and sometimes competing deadlines, and at all times demonstrate cooperative behavior with colleagues and supervisors.
Education
Associates or Bachelor's Degree (four year college or university) or equivalent years of experience
Experience
Six (6) or more years related experience preferably in the semiconductor industry. Three (3) or more years of supervisory experience.
Working knowledge of Purchasing Methods, Ethics, Vendor Management, Materials Planning, Scheduling and Purchasing, Factory Capacity Estimating, Efficiency Tracking, and Supply Line Management. Working knowledge of Planning Process.
Strong Customer Relations skills.
SKILLS & ABILITIES
Working knowledge of MS Office products including Excel, Word, Outlook, and PowerPoint and support product software (e.g. maintenance program, pump monitoring)
Strong relationship building skills with ability to collaborate and work effectively with internal colleagues
and customer.
Demonstrated leadership and program management.
Demonstrated teamwork and organizational skills.
Demonstrated excellent written and oral communication skills.
Strong relationship building skills with ability to collaborate and work effectively with internal colleagues and customer.
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