Existing Patient Consultant II

Come join CCRM Fertility, a global pioneer in fertility treatment, research, science, specializing in IVF, fertility testing, egg freezing, preimplantation genetic testing, third party reproduction and egg donation. As a member of CCRM Fertility's diverse team of professionals, you will be a part of helping families grow and changing lives. We take pride in providing our employees with meaningful employment, a supportive culture, and a well-balanced personal & work life alignment. For more information, visit
Department: Patient Support Center
Work Schedule: Monday - Friday (8:00 am - 4:30 pm); Hybrid 3 days home / 2 days in Lone Tree office
What We Offer Our Team Members:
(FT Only)

• Generous Paid time-off (PTO) and paid holidays
• Medical, Dental, and Vision Insurance
• Health benefits eligible the first day of the month following your start date.
• 401(k) Plan with Company Match (first of the month following 2 months of service)
• Basic & Supplement Life Insurance
• Employee Assistance Program (EAP)
• Short-Term Disability
• Flexible spending including Dependent Care and Commuter benefits.
• Health Savings Account
• CCRM Paid Family Medical Leave (eligible after 1 year)
• Supplemental Options (Critical Illness, Hospital Indemnity, Accident)
• Professional Development, Job Training, and Cross Training Opportunities
• Bonus Potential

OR (PT-R: 21+hours)

• 401(k) Plan with Company Match (first of the month following 2 months of service)
• Professional Development, Job Training, and Cross Training Opportunities

AND (Hourly Only; FT, PT-R, PRN)

• Potential for Over-time Pay (Time and a half)
• Holiday Differential Pay (Time and a half)
• Weekend Shift Differential Pay ($4.00 per hour)

How You Will Make an Impact: The Existing Patient Consultant plays a vital role to the success of CCRM Fertility's network. As a central point of contact for patients, this position is critical in setting the tone for the patient experience.
What You Will Do: The Existing Patient Consultant is responsible for supporting existing patients as they navigate through treatment at CCRM Fertility by answering incoming phone calls that come through the front desk phone lines. This role will report to a Patient Support Center Supervisor.

• Adhere to HIPAA regulations and maintain patient confidentiality at all times.
• Answer incoming calls with the ultimate goal of aiding the patient in answering questions or scheduling appointments.
• Communicate information regarding CCRM's physicians, services, and successes to the potential patient.
• Obtain necessary information from the patient including referral source, reason for appointment, demographic information for both patient, spouse, or partner, and insurance information for both.
• Work in EMR-system to ensure all patient data is promptly inputted and remains up-to-date.
• Communicate with physicians, clinical/front office staff, and other departments as needed to address patient questions, concerns, and other circumstances.
• Maintain and track internal forms and spreadsheets as directed by supervisor.
• Attend all staff meetings and in-service meetings.
• Other duties as assigned.

What You Bring:

• High School Diploma or GED required.
• 1+ year experience in large volume inbound call center preferred
• 1+ year experience in healthcare field preferred.

Working Conditions: The physical demands described here are representative of those which should be met, with or without reasonable accommodation (IAW ADA Guidelines), by an employee to successfully perform the essential functions of this job. This job operates in a professional office setting. While performing the duties of this job, the employee will interact with others, sit/stand at a desk, work on a computer, and spend prolonged periods preparing and analyzing data and figures. Employees will use standard office machines and equipment (computer, telephone, photocopier, and scanner).
CCRM's Compensation: The salary range represents the national average compensation for this position. The base salary offered will vary based on location, experience, skills, and knowledge. The pay range does not reflect the total compensation package. Our rewards may include an annual bonus, flexible work arrangements, and many other region-specific benefits.
Pre-Employment Requirements: All offers of employment are conditional upon the successful completion of the CCRM Fertility onboarding process, including verification of eligibility and authorization to work in the United States. This employer participates in the E-Verify Program in order to verify the identity and work authorization of all newly hired employees.
Equal Employment/Anti-Discrimination : We are an equal-opportunity employer. In all aspects of employment, including the decision to hire, promote, discipline, or discharge, the choice will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.