.. and will participate in various assignments and analyses involving special Accounting projects, some of which may be complex. Participation in such projects .. involves developing recommended Accounting positions for current or proposed transactions, including review of new or .. read more
Support Operations (Windows):
This role will provide onsite customer support for a geographically dispersed enterprise workforce. Responsible for providing technology support operations including, but not limited to, end user support, IT incident Management, change management, problem management, knowledge management, endpoint management, and business controls. This position will require excellent customer service and quick decision making skills to identify and resolve internal user's technical issues with a heavy focus on laptop support with an even mix of Windows PC's, Macs, and Mobile Devices. This role requires a focus on execution, accountability, and results to improve the end user experience while driving operational efficiencies. The ideal candidate will have strong verbal and written communication skills, effectively manages up and influences leadership, and collaborates well with immediate peers.
Basic Qualifications:
High School Diploma, GED, or equivalent certification
At least 2 years of experience in Managing IT projects or operations teams
At least 2 years Technical Operations experience
At least 2 years of experience with IT systems and infrastructure
At least 2 years experience with desktop platforms and operating systems
At least 2 years of experience with incident management and reporting tools
Preferred Qualifications:
Associates Degree in Business, Information Systems, Computer Science or Engineering. 5+ years of experience with Windows 10
3+ years of experience in endpoint management technologies (packaging, deployment or patching)
3+ years of experience creating automated solutions to remediate vulnerabilities
3+ years of experience with Windows Administrative Tools (SCCM, Symantec Asset Management Suite (formerly Altiris), Ivanti or comparable tool)
This role will provide onsite customer support for a geographically dispersed enterprise workforce. Responsible for providing technology support operations including, but not limited to, end user support, IT incident Management, change management, problem management, knowledge management, endpoint management, and business controls. This position will require excellent customer service and quick decision making skills to identify and resolve internal user's technical issues with a heavy focus on laptop support with an even mix of Windows PC's, Macs, and Mobile Devices. This role requires a focus on execution, accountability, and results to improve the end user experience while driving operational efficiencies. The ideal candidate will have strong verbal and written communication skills, effectively manages up and influences leadership, and collaborates well with immediate peers.
Basic Qualifications:
High School Diploma, GED, or equivalent certification
At least 2 years of experience in Managing IT projects or operations teams
At least 2 years Technical Operations experience
At least 2 years of experience with IT systems and infrastructure
At least 2 years experience with desktop platforms and operating systems
At least 2 years of experience with incident management and reporting tools
Preferred Qualifications:
Associates Degree in Business, Information Systems, Computer Science or Engineering. 5+ years of experience with Windows 10
3+ years of experience in endpoint management technologies (packaging, deployment or patching)
3+ years of experience creating automated solutions to remediate vulnerabilities
3+ years of experience with Windows Administrative Tools (SCCM, Symantec Asset Management Suite (formerly Altiris), Ivanti or comparable tool)
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