Donor Greeter

  • Martinsburg
  • Horizon Goodwill
<p><strong>Job Summary: </strong><span style="font-size:11pt;"><span style="font-family:Calibri, sans-serif;">The Donor Greeter will be responsible for acceptance of qualified donations at the designated store donation area. Will be responsible for providing a positive donor experience through great customer service, handling donations with care, and educating the public on our mission.</span></span></p> <div></div> <p><strong>Essential Functions:</strong></p> <ul><li><span style="font-size:11pt;"><span style="font-family:Calibri, sans-serif;">Greet and offer assistance to all customers. </span></span></li> <li><span style="font-size:11pt;"><span style="font-family:Calibri, sans-serif;">Ability to demonstrate exceptional customer service and reject items that we cannot accept in a professional manner.</span></span></li> <li><span style="font-size:11pt;"><span style="font-family:Calibri, sans-serif;">Determine usable and saleable items as specified in guidelines for acceptable donations.</span></span></li> <li><span style="font-size:11pt;"><span style="font-family:Calibri, sans-serif;">Accurately track all donations according to standards set by management.</span></span></li> <li><span style="font-size:11pt;"><span style="font-family:Calibri, sans-serif;">Support processing by maintaining proper staging of donated goods, rerouting items to correct stations appropriately and assisting with maintenance of workstations.</span></span></li> <li><span style="font-size:11pt;"><span style="font-family:Calibri, sans-serif;">Provide donors with exceptional customer service including but not limited to, greeting within 10 seconds of arriving, evaluating donations, politely declining only items on our do not accept list, handling donations with care, and maintaining an organized and clean donation area.</span></span></li> <li><span style="font-size:11pt;"><span style="font-family:Calibri, sans-serif;">Maintain store cleanliness by sweeping, mopping, dusting, emptying trash cans, and insuring hangers and racks are orderly. </span></span></li> <li><span style="font-size:11pt;"><span style="font-family:Calibri, sans-serif;">Follow all required safety and security procedures. </span></span></li> <li><span style="font-size:11pt;"><span style="font-family:Calibri, sans-serif;">Maintain efficient product flow in line with company policies and procedures.</span></span></li> <li><span style="font-size:11pt;"><span style="font-family:Calibri, sans-serif;">Maintain compliance to all company policy and procedures as well as store policies to include but not limited to: opening and closing tasks, pricing, markdowns, and accurate, timely completion of required paperwork. </span></span></li> <li><span style="font-size:11pt;"><span style="font-family:Calibri, sans-serif;">Receive and verify merchandise incoming to the location from warehouse and vendors. </span></span></li> <li><span style="font-size:11pt;"><span style="font-family:Calibri, sans-serif;">Participate in training as required. </span></span></li> <li><span style="font-size:11pt;"><span style="font-family:Calibri, sans-serif;">Support store operations by participating in cross training as assigned by management.</span></span></li> <li><span style="font-size:11pt;">Perform all other duties as assigned. </span> <p> </li> </ul> <p style="margin-left:0in;margin-right:0in;"><strong>Minimum Requirements:</strong></p> <ul><li><span style="font-size:11pt;"><span style="font-family:Calibri, sans-serif;">Ability to pass pre-screenings such as background or drug screenings.</span></span></li> <li><span style="font-size:11pt;"><span style="font-family:Calibri, sans-serif;">Ability to lift, push, and pull up to fifty (50) lbs., with or without assistance.</span></span></li> </ul> <p style="margin-left:0in;margin-right:0in;"><span style="font-size:11pt;"><span style="font-family:Calibri, sans-serif;"><strong>Potential Career Paths:</strong></span></span></p> <ul><li><span style="font-size:11pt;"><span style="font-family:Calibri, sans-serif;">Shift Manager</span></span></li> <li><span style="font-size:11pt;"><span style="font-family:Calibri, sans-serif;">Production Manager </span></span></li> <li><span style="font-size:11pt;"><span style="font-family:Calibri, sans-serif;">Store Manager</span></span></li> </ul> <img src="https://ars2.equest.com/? response_id=6089ee0e65d27ec4deb9b21621b481c0&view" alt=" " width="1" height="1"/>