Location: Senatobia, MS Description: Our client is currently seeking Desktop support Job Summary The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment. Responsibilities • Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers. • Provide support to client-identified VIPs • Responds to change management requests including installing new PC equipment, providing end-user desk-side support, and other related activities. • Perform Install/Move/Add or Change (IMAC) activities. • Perform all assigned desk-side support activities • Display outstanding technical and professional services skills at all times • Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines • Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and status of the repair • Understands and follows all documented service operations policies and procedures. • Other duties or certifications may be assigned to meet business needs Requirements Education and Experience: • Typically requires technical school certification or the equivalent of 2-4 years of relevant experience Certifications and/or Qualifications: • Maintain all required OEM Certifications as directed by Management • Knowledge of relevant software and hardware systems • Understanding of ITIL methodologies • A+ certification is desired • May require additional customer-specific certifications or training as required Skills: • Excellence in communication and customer-facing skills • Strong oral, written, and interpersonal skills • Ability to follow instructions and processes with minimal instruction • Ability to lift and or move various computer equipment up to 50 lbs. • Must own a basic repair kit Additional requirements may exist if the offer of employment is extended <ul> </ul> Contact: shabeeb@judge.com This job and many more are available through The Judge Group. Find us on the web at www.judge.com<img src="https://counter.adcourier.com/YmJnZW5lcmljLjAzMjc5LjEyNTI0QGp1ZGdlY29tcC5hcGxpdHJhay5jb20.gif">

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