Desktop EUC Engineer - Pharma Domain

  • Maine
  • Syntricate Technologies

Required Skills:

  • Pharma Lab Benchtop Support - End user computing (EUC).
  • System administrator for Lab computers and equipment.
  • Must have experience in Transition of service from another supplier.
  • Desktop support, Operating Systems support, Customer Service
  • Knowledge & Experience with Microsoft OS and related technologies.
  • Lab computers and equipment support experience
  • Extensive knowledge of IT hardware and software.
  • Strong knowledge on network troubleshooting.
  • Knowledge & Experience with Windows XP, Windows 7 OS, Windows 10, and MS-Office applications suite.
  • Knowledge of Linux a plus.
  • Knowledge with SCCM Patching, Active directory, Antivirus tools etc. Must be proficient with imaging and creating images.
  • Experience in Windows 10 deployment.
  • Should have experience participating or leading an OS migration. Excellent written and oral communication skills Strong customer-service orientation.
  • Understand customer service and service delivery.
  • Understanding of ITIL processes and ServiceNow Tool.