Deskside Support Technician II

Job Title: Deskside Support Technician II
Duration: 11+ Months
Location: 4550 Creek Road, Cincinnati, OH 45201- Onsite
Job Description
Mandatory Qualifications:
1. Deskside Support
2. Hand scanners/Printers Support
3. SCCM
4. Client facing experience
Job Summary
Field Service Deskside engineers provide Level 2 support for the desktop environment including responsibility for deployment of Desktop/Laptop and when applicable physical server/network equipment installation, configuration, application installation, troubleshooting, incident and request handling.
RESPONSIBILITIES
Provide Level 2 technical assistance and support, and resolve problems related to the use of computer hardware and software for end users.
Analyze, resolve, respond to, and document end user inquiries
Install desktop/Laptop software using approved tools
Troubleshoot operating system
Troubleshoot connection issues with LAN/WAN
Update tickets with accurate and timely records of work performed, and resolution detail
Maintain and contribute to a knowledge base
Coordinate hardware warranty repair
Escalate to 3rd party vendors when necessary
Responsible for raising and coordinating problem management issues
Perform additional tasks (end user/infra related) when required
Participate in projects
Strong understanding and skills in SLA, KPI Management
Must be able to walk long distances
Must be able to lift up to 50 lbs without assistance
Will often work in dirty, hot or cold environments.
May need to work while kneeling
May require climbing ladders or using lifts
May require rotating shift work
On-Call is required (rotating basis)
EXPERIENCE AND KNOWLEDGE
Minimum 2-3 years of experience providing IT support services required, end user support experience preferred
Experience in factory/manufacturing environment desirable
Experienced in Active Directory user administration, OS imaging processes, ticketing, SW installation and imaging tools, automated help desk systems, troubleshooting in the Windows desktop environment (networking, OS, Microsoft Office suite, PC hardware, printers), network and local printer installation
Basic understanding of SCCM client troubleshooting
Knowledge of TCP/IP, Windows Security (Share and NTFS permissions).
Extensive knowledge Windows OS and related configuration.
Basic knowledge of Servers, Switches, Routers, and Data Center related HW
Basic knowledge of Backup technologies
Ability to work in a team-oriented multi tower and vendor environments.
Regards,
Rahul Yadav
(408)
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ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. ( )