.. benefits - As a Customer Support Rep you'll: Provide email, chat and SMS support to Customers, Luggers & Retailers; Achieve world-class customer satisfaction ratings; Perform real-time analysis and problem-solving of orders to provide optimal solutions for Lugg stakeholders; Strategically think about .. read more
Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to work like an entrepreneur, support and serve entrepreneurs and bring your expertise to a dynamic team, then Heartland is for you. If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can do together.
For our valued team members, we offer an amazing culture and competitive benefits package including the following:
Medical? ? benefits? ? starting? ? on? ? the? ? first? ? day? ? of? ? employment?
Tuition reimbursement and professional development opportunities
5% 401k match
Onsite cafe
Onsite daycare
Onsite gym and basketball courts
**Responsibilities:**
Understanding of the following processes, including but not limited to:
* Provide exceptional customer service
* Fulfillment of Card add requestsCredit card terminal/POS file builds for all Heartland supported products
* Account closure and reopen account requests
* General Maintenance Items, for example, but not limited to address / phone number changes
* Assist with maintaining the Public Email/Fax folders as needed
* Acquire a detailed understanding of all required documentation and broad knowledge of Maintenance policy and procedures, keeping informed and able to adapt to any change to guidelines and policy
* Process and create point-of-sale setup based on equipment options, features and functions as indicated by maintenance request
* Complete special projects as assigned by management
* Adhere to all HPS handbook policies, including attendance punctuality, PTO management, & time management
* General communication with customers, both internal and external, via telephone, e-mail, fax or TBD is commonplace
* Possess the ability to handle customers with sensitive issues, confidentially, while maintaining the professional Customer Services image of Global Heartland Payment SystemsMeet or exceed quality, productivity, attendance, educational and punctuality standards as set forth by the Heartland Payment Systems leadership team.
* Other job-related duties as assigned by direct supervisor and/or leadership team
**Requirements:**
* Minimum 6 months related customer service experience including phone support and contact center.
* Able to communicate professionally (written and verbal) with internal and external customers.
* Must be able to work 11:30 AM to 8:30 PM, Monday through Friday.
* Able to work in a fast paced, team oriented, office environment.
* Must be computer literate using email and internet.
* Note: we use Google Suite (Drive, Docs, Spreadsheet, Gmail, Gmeet, etc). Must have HS diploma or GED.
Heartland is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
**Except where prohibited by state law, Global Payments will give preference to candidates fully vaccinated against COVID-19. Team members are considered fully vaccinated after completing both primary vaccinations, if applicable, and after the requisite amount of time set by health authorities. Global Payments provides reasonable accommodations for medical or religious reasons or any other legally required reasons.**
Heartland is a financial technology company focused on fast, simple, and secure payment processing and payroll services. Our products include point of sale systems, online and mobile payments, HR tools, customer engagement efforts, capital lending, and much more. We serve nearly every industry and are proud to help businesses prosper through creative solutions, customer advocacy, and unmatched service.
At Heartland, our guiding principles are innovation, quality, customer care, security, and transparency, and we incorporate those values into our partnerships with more than 750,000 nationwide clients. We work with small businesses, large corporations, retailers, restaurants, nonprofits, municipalities, schools and medical providers, among many others, to ensure businesses run smoothly and efficiently and that they endure well into the future.
Heartland was founded in 1997 and is headquartered in Oklahoma City, Oklahoma. We have more than 3,800 employees across the United States and are always looking to grow our team. With some of the most talented leaders and employees in the industry, Heartland continues to set the standard for excellence in the financial tech world. To learn more, visit . Heartland is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit and business need.
Heartlands parent company is Global Payments Inc. (NYSE: GPN), a worldwide provider of payment technology and software solutions delivering innovative services and business solutions to customers around the world. Headquartered in Atlanta, Georgia with more than 11,000 employees worldwide, Global Payments is a member of the S&P 500 with customers and partners in 32 countries throughout North America, Europe, the Asia-Pacific region, and South America. For more information about Global Payments, please visit .