Customer Service Representative I

Job description
The Customer Service Representative will interact with customers via phone and emails to ensure a smooth and positive experience. This position requires a high level of attention to detail, excellent customer service skills, the ability to multi-task, and the ability to work in a fast-paced environment.
You will provide sales support to our Sales consultants and Account Executives to help them resolve all customer needs as quickly and accurately as possible.
Responsibilities:

• Answer all incoming concerns/needs from all customers.
• Key pick-up request
• Assist customers with inquiries about delivery times.
• Process will-call orders.
• Process voicemail orders.
• Provide customers with invoice copies.
• Request credits.
• Maintaining call list.
• Monitor orders before the cut-off.
• Communicate regularly with the Account Executives, Sales Consultants and Customers.
• Manage the same-day deliveries for OPCO (operating company)
• Perform other duties as directed by manager.

Skills and Experience:

• A genuine passion for customer service
• Strong telephone communication skills
• Able to work in a fast-pace environment
• Ability to sit and work at a PC for extended periods
• Proficient in MS Office (Outlook, Excel) "Share-Drives "
• Flexibility to rotate between different shifts as needed.
• Qualifications: High School Diploma or Equivalent
• 2 year of Customer Service experience (preferred).
• Must be able to pass a background check and drug test.
• Excellent communication skills, both written and verbal are required.
• Ability to work independently and as part of a team environment.

MUST HAVE:

• High School or Diploma
• Experience working in a fast-paced environment, and multi-tasking (answering 80-100 email in the first 4 hours of the shift)
• 2 years in a customer service role (in food/hospitality industry is preferred), resolution, and problem-solving skills are a MUST
• working with customers over the phone (problem-solving- around 15 calls per shift)
• Ideally not call center experience, but will review it.

Work Location: 740 Massman Dr Nashville TN
Shift timings: 10.30 AM - 06.30 PM (Monday-Friday)