Customer Support Specialist (Phone Agent)

  • Taos
  • Centinel Bank
Job Description Job Description

We are seeking candidates for a Customer Support Specialist (Phone Agent) position. Primary position responsibilities include:

  • Welcome incoming web and phone inquiries, and orchestrate customer experiences from start to finish
  • Actively listen and identify needs of every customer calling the bank
  • Assess best strategies for a quality and efficient customer experience
  • Serve as a liaison between customer and front-line staff, facilitating personal introduction, and explanation of customer needs
  • Provide core services including but not limited to: providing new account information, basic online banking and account servicing, check/debit card orders/card printing, debit card repinning, change of address requests, reprinting customer statements, etc.
  • Support Risk Management functions including but not limited to: internal audits, OFAC, processing Yellowhammer work lists & fraud alerts, ect.

Position Requirements:

  • 1-3 years experience in a service related position required;
  • Call center or phone support service preferred
  • High school degree or GED equivalent required;
  • Bachelor's' degree or college coursework equivalent preferred