.. into facilities to ensure adequate staffing for a better patient experience. TotalMed specializes in recruiting and placing healthcare professionals in travel, PRN, and permanent positions across the country in Nursing and Allied Health. Throughout 2020, the organization filled roles at even the most .. read more
Job Description Job Description
We are seeking candidates for a Customer Support Specialist (Phone Agent) position. Primary position responsibilities include:
- Welcome incoming web and phone inquiries, and orchestrate customer experiences from start to finish
- Actively listen and identify needs of every customer calling the bank
- Assess best strategies for a quality and efficient customer experience
- Serve as a liaison between customer and front-line staff, facilitating personal introduction, and explanation of customer needs
- Provide core services including but not limited to: providing new account information, basic online banking and account servicing, check/debit card orders/card printing, debit card repinning, change of address requests, reprinting customer statements, etc.
- Support Risk Management functions including but not limited to: internal audits, OFAC, processing Yellowhammer work lists & fraud alerts, ect.
Position Requirements:
- 1-3 years experience in a service related position required;
- Call center or phone support service preferred
- High school degree or GED equivalent required;
- Bachelor's' degree or college coursework equivalent preferred
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