Customer Service Tech $16/hr.

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1st Shift 8a-4:30p $16/hr.

Job Classification: Hourly/Salary, Full-time
Supervisor: Quality Manager
Job Responsibility Summary: Voice of customers and processors. Staying involved with
necessary improvements of overall COPQ metrics.

Position Requirements:
? Must have valid driver's license and reliable transportation.
? Preferred Metallurgical degree.
? Minimum 2 years working with flat roll sheet or coil.
? Minimum 6 months interacting with suppliers or customers.
? Preferred knowledge of exposed inspection techniques.
? Must be well spoken and able to work with all departments to implement change.
? Must be able to work in a fast pace environment as well as multi-task.
? Must be organized and capable of retaining records.
? Ability to use measurement tools.
? Must have Microsoft Office experience.

Job Duties Include, but not limited to:
? Interaction with customers in resolution of non-conformances, continuous improvement,
new business opportunities.
? Interaction with plant, suppliers, and processers in material dispositions and corrective
actions.
? Drive root cause investigation and PCA implementations.
? Disposition of held material.
? Assisting with internal/external containments when necessary.
? Write Customer and Vendor Claims
? Acknowledge customer concern by the end of the day.
? Communicate with the team if you are working on a claim so we are not working on the
same one.

? Spec Approval
? Lead on corrective actions / communicating and involving the Quality Manager /
Director of Quality.
? Claims that need to be entered into customer portals.
? Assist in Manufacturing Audits.
? Any assignments given by Quality Manager / Director of Quality.