Customer Service Representative

Job Summary: The Customer Service Representative is the primary point of contact for an assigned group of customer accounts. The purpose of the Customer Service Representative function is to serve as the face to the customer in providing value added services that grow our business.

Duties/Responsibilities:

• Handle customer requests.
• Respond to and manage customer orders, from order entry to delivery and invoicing.
• Communicate effectively over the phone and electronically to internal and external customers.
• Process incoming orders, confirming pricing and availability of products.
• Advise customers of order status.
• Provide relevant customer information to other departments: forecasts, personnel changes, address changes, receiving schedules and other items as needed.
• Use system reports and inquiries to drive activities that ensure superior customer service.
• Maintain customer service-related information for accounts, customer notes, email, phone and other special instructions.
• Proactively communicate with sales and product representatives on customer order changes.

Required Skills/Abilities:

• 5 years of related experience
• Excellent verbal and written communication skills,
• Excellent interpersonal and customer service skills,
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks
• Ability to function well in a fast-paced and dynamic environment.
• Proficient with Microsoft Office Suite, SAP, or related software.

Education and Experience:

Physical Requirements & Work Setting:

• Prolonged periods of sitting at a desk and working on a computer.
• Hybrid position (3 days in the office, 2 days remote)
• Office work setting

Why Join Us?

• Rewarding work and responsibilities.
• Benefits start Day 1!
• Excellent culture and collaborative team

Formerra is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.