Customer Service Representative

Job Title: Customer Service Representative NOT A CALL CENTER Job Description The Customer Service Representative shall serve customers with the best services by attending to customer queries, educating clients on different services and products, and resolving customer complaints. A Customer Service Representative’s main aim is to provide outstanding customer service. The Customer Service Representative shall be accountable to, and supervised by, the Office Supervisor and Customer Service Coordinator. Hard Skills Process a high volume of orders with extreme accuracy Provide direct support to the Sales Representatives Manage a multi-line phone system Receive phone orders from customers and enter accurate information into the business system Answer transferred calls and satisfy the customer’s queries with best knowledge & experience Assist Sales Representatives in researching account issues timely and efficiently Provide proper product and service information, transfer calls to the Customer Service Manager if necessary Accurate and timely follow-up with existing and potential customers Maintain accurate record keeping Soft Skills 2+ years of customer service experience Job Type This is a Contract-to-Hire position with a duration of 6 Month(s). Work Site This is a fully on-site position in Piscataway, New Jersey. Work Environment On site 5x a week, 9-6, covering front desk 5-6. Customer Service Team of 8 people, reporting to the Customer Service Manager. Working closely with the sales team and VP of Sales. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: Hiring diverse talent Maintaining an inclusive environment through persistent self-reflection Building a culture of care, engagement, and recognition with clear outcomes Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email (%) for other accommodation options.