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Description
Sterling Specialty Pharmacy is part of Astrup Companies, an innovative, growing, family-owned business located in Mendota Heights, MN. We have a rich, 70+ year history, with companies servicing every aspect of the pharmacy industry. As an employee of Sterling Specialty Pharmacy, you can expect to be treated with care and respect. We have a state of the art facility that was built in 2017 and are looking to continue to grow our strong team as our business grows!
To learn more about Astrup Companies, go to this link: https://astrupcompanies.com/
Qualifications:
Required Education/Training/Professional Experience:
Position Summary: The Customer Service Representative provides customer service and a resourceful point of contact to patients and providers by scheduling deliveries. This includes setting up delivery methods, discussing the delivery schedule and refill procedures for the next delivery.
Core Competencies & Responsibilities:
Performance Requirements:
Physical Requirements & Work Demands:
Working Environment:
Sterling Specialty Pharmacy is part of Astrup Companies, an innovative, growing, family-owned business located in Mendota Heights, MN. We have a rich, 70+ year history, with companies servicing every aspect of the pharmacy industry. As an employee of Sterling Specialty Pharmacy, you can expect to be treated with care and respect. We have a state of the art facility that was built in 2017 and are looking to continue to grow our strong team as our business grows!
- This position would be a Monday - Friday position with competitive wages.
- Hours of operation are 7:30 am - 5:00 pm
- We offer Full health benefits, a 401(k) program with a company match and a Profit Sharing bonus program.
- This is a closed door pharmacy with no direct patient contact.
- We are a rapidly growing business with many opportunities for professional growth and advancement.
To learn more about Astrup Companies, go to this link: https://astrupcompanies.com/
Qualifications:
Required Education/Training/Professional Experience:
- High School Diploma or equivalent G.E.D required
Position Summary: The Customer Service Representative provides customer service and a resourceful point of contact to patients and providers by scheduling deliveries. This includes setting up delivery methods, discussing the delivery schedule and refill procedures for the next delivery.
Core Competencies & Responsibilities:
- Provide customer service to the internal and external customer by making and receiving inbound and outbound calls for delivery of medications
- Comply with HIPAA standards for inbound and outbound calls
- Review all notes prior to delivery confirmation; communicating with patient and caregiver, and/or physician office, insurance investigation, and patient responsibility.
- Confirm form of payment information (credit card, debit card, etc.)
- Charge credit card/debit card as needed for all Major Medical and Self Pay patients
- Schedule deliveries of medication in a timely manner to ensure compliance with patient's treatment
- Document in the appropriate system all needed information, indicating correct ship date and delivery address
- Review information for accuracy: addresses, medication shipping, authorization on file, and collection of patient co-pay
- Notify clinical staff with any patient side effects and/or requests from the patient and caregiver
- Provide status updates to physician office when appropriate
- Track packages with delivery service tools to ensure the patient receives medication in a timely manner and stability is intact.
- Solve issues that arise in a timely manner, documenting all relevant information on the patient's record.
- Serve as a liaison between other departments within the company and the patients
- Participate in quality program initiatives and improvement activities
- Comply with all regulatory requirements, including HIPAA/HITECH
- Communicate effectively, in person, over the phone, and in writing
- Maintain a flexible schedule that may include early morning, evening and weekend hours
- Manage large work volumes without loss of focus and with a high degree of accuracy
- Complete multiple daily work assignments and stay on schedule with all duties and responsibilities
- Be dependable in attendance and motivated to demonstrate persistence and overcome obstacles
Performance Requirements:
- Possess a thorough knowledge of organizational policies, procedures, and systems
- Comply to all Astrup Companies policy and procedures
- Create a culture of positivity and excitement within the workplace
- Develop constructive and cooperative working relationships with other team members. Care. Respect their time, work and talents.
- Be able to multitask
- Be focused and disciplined
- Possess excellent organizational skills, with attention to detail and accuracy
- Be self-motivated and able to work well on an independent basis
- Display strong customer service skills
- Innovate - Think outside-the-box. Bring original ideas to the team/organization
- Embrace our Guiding Principles. Use them to guide decision making.
- Go Beyond!
Physical Requirements & Work Demands:
- Frequent immobility and/or sitting required for extended periods of time.
- Some bending and stooping required.
- Requires manual dexterity to operate keyboard, calculator, photocopy machine, and other office equipment.
- The ability to work 40 hours or more per week
- The ability to maintain a flexible schedule when need arises
Working Environment:
- Normal office environment