Customer Service Representative

  • Martinez
  • Wastexperts
WasteXperts is a waste management and recycling company located in Martinez, CA. We have been providing commercial and multifamily properties with efficient trash management and recycling solutions since 1992. Our mission is to help our clients save time and money while promoting ecological stewardship and minimizing environmental impact. We offer turnkey solutions tailored to meet specific needs, ranging from onsite sorting and trash recycling management to maintenance support and environmental services. Learn more about us at https://www.wastexperts.net.

Role Description:

The Customer Service Representative collaborates with the Sales team and Operations Support team to resolve problems and implement ongoing solutions to exceed customer expectations.

Responsibilities:
  • Act as a first point of contact for customers experiencing servicing issues
  • Collaborate with Ops Support to implement new customer stops and add on services
  • Escalate any serious service concerns to the area Business Development Manager
  • Check on any outstanding service issues to ensure completion
  • Provide customer service via telephone, and/or emails, redirecting them when necessary to the proper department
  • Communicate any field employee concerns to Operations Department
  • Provide any necessary updates to on-going service issues to supervisor

Requirements

Knowledge, Skills and Abilities:
  • Experience with Microsoft Suite, including intermediate Excel Skills
  • Excellent communication skills
  • 2+ years of professional office experience
  • 1+ years of experience with SalesForce

Pay: $23.00 - $25.00 per hour

Expected Schedule and Hours: Monday - Friday; No less than 40 per week

We offer excellent benefits including:
  • Medical, Dental, and Vision Insurance
  • Company Paid Life Insurance
  • 401K Retirement with Company Match
  • Employee Assistance Program (EAP)

JOIN A COMPANY THAT MAKES A DIFFERENCE!

Our Vision is to contribute to a fully renewable planet.
Our Mission is to enable a Circular Economy.

W e value hard work
O pen to new ideas
R espect everyone
K eep communities first

Salary Description

$23-25/hr DOE

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