Customer Service Representative

Be a part of the Frost Remer Agency Inc team, a reputable insurance agency blending the convenience of hybrid remote work with the warmth of Flat Rock, Michigan. We take pride in serving our local community, fostering connections, and delivering exceptional service.

We are looking for a dedicated Customer Service Representative who can be the first point of contact for our clients, providing support, information, and guidance. Your role will involve handling inquiries, resolving issues, and ensuring that every client interaction leaves a lasting positive impression.

If you are eager to join a team that values collaboration, innovation, and client-centric service, Frost Remer Agency Inc is the place for you. Apply now and be a part of our mission to provide top-quality service to our valued clients.

Annual Base Salary + Commission + Bonus Opportunities

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

Career Growth Opportunities

Retirement Plan

Hands on Training

Coffee and snacks are provided.

Family Focused Company

Paid Holidays

Part-time positions are available

Mon-Fri Schedule

Disability Insurance

Flexible Schedule

Evenings Off

Continuing education assistance

Client Interaction: Engage with customers, addressing their queries, and providing assistance in a timely and efficient manner.

Issue Resolution: Resolve customer concerns and complaints promptly to ensure a positive experience.

Order Processing: Handle customer orders, ensuring accuracy and timely delivery.

Documentation: Maintain detailed records of customer interactions and transactions.

Product Knowledge: Stay informed about company products and services to provide accurate information to customers.

Requirements:

Licensed: Commercial and Personal Lines Property & Casualty Account Managers should apply.

Excellent Communication: Strong verbal and written communication skills to interact effectively with customers and team members.

Customer Focus: A customer-centric approach with a dedication to providing exceptional service.

Problem-Solving Skills: Ability to analyze situations, identify issues, and offer effective solutions.

Team Player: Capable of working collaboratively with colleagues to achieve common goals and support team initiatives.