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Job Description Job Description
Benefits
Responsibilities
Requirements
Join Grams Agency, LLC, a prominent customer service agency dedicated to providing exceptional support and fostering lasting client relationships. Located in the heart of Sparta, Wisconsin, we prioritize personal connections and a welcoming environment for both our team and customers. A position at Grams Agency, LLC means being part of a close-knit group that values integrity, respect, and outstanding service.
As a Customer Loyalty Specialist, you will be the frontline ambassador for our clients, ensuring their experience with us is nothing short of extraordinary. Your role will involve addressing client inquiries, resolving issues with efficiency, and nurturing long-term loyalty through personalized interactions. We are seeking a team member who is passionate about making a positive impact and thrives in a collaborative, supportive environment.
If you are committed to delivering exceptional service, building genuine relationships, and being an integral part of a dedicated team, Grams Agency, LLC invites you to embark on this rewarding journey with us.
Benefits
Annual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Hands on Training
Flexible Schedule
Mon-Fri Schedule
Career Growth Opportunities
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Parental Leave
Evenings Off
Responsibilities
Client Engagement: Interact with customers to understand their needs and provide personalized assistance.
Issue Resolution: Address customer inquiries, concerns, and feedback in a timely and effective manner.
Customer Retention: Build strong relationships with customers to enhance loyalty and satisfaction with our services.
Product Knowledge: Maintain a deep understanding of our products and services to address customer queries accurately.
Feedback Analysis: Gather and analyze customer feedback to identify areas for improvement and develop strategies to enhance customer loyalty.
Team Collaboration: Work closely with internal teams to ensure a seamless and positive customer experience across all touchpoints.
Requirements
Communication Skills: Excellent verbal and written communication skills to interact with customers effectively.
Customer-Centric Approach: A strong focus on customer satisfaction and dedication to delivering exceptional service.
Problem-Solving Abilities: Ability to identify customer needs and provide effective solutions in a timely manner.
Team Player: Collaborative mindset to work effectively with team members and contribute to a positive work environment.
Attention to Detail: Meticulous attention to detail to ensure accuracy in customer interactions and account management.
Positive Attitude: A positive and inviting demeanor to create a welcoming environment for customers.