Customer Experience Representative - ICS

Job Summary:

Under general supervision, the incumbent is responsible for management and execution of customer freight orders to meet volume goals and deliver an exceptional customer experience for a large and/or complex customer base. Work requires developing and maintaining excellent customer relationships to maximize business potential

Job Description:

Key Responsibilities:

• Manage customer relations by engaging and strategizing with customer on a regular basis, providing solutions to meet their needs and goals to maximize freight potential and growth

• Ensure on time delivery, damage free services, and accurate billing through scheduling pick-up and delivery appointments, entering customer orders into the order management system to track loads, and obtaining approval for accessorial charges with assigned customers

• Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures

• Grow and maintain business outside of award

• Manage loads, book of business , and account KPIs

• Utilize data insights from provided dashboards, tools, and systems to find opportunities for growth and account health opportunities

Qualifications:

Minimum Qualifications:

• High School Diploma/GED and up to 2-3 years of customer service/sales experience

Preferred Qualifications:

• Bachelors Degree and/or up to 1-2 years of working experience

• Ability to communicate effectively through all mediums and maintain a productive relationship with assigned customer(s)

• Ability to embrace change

• Ability to handle a stressful work-environment

• Ability to multitask

• Maintain Composure

• Competitive

• Sales Focused

• Resilient

This position is not eligible for employment-based sponsorship.

Education:

GED (Required), High School (Required)

Work Experience:

Customer Service/Account Manager

Job Opening ID:

00565304 Customer Experience Representative - ICS (Open)

J.B. Hunt Transport, Inc. affirms its belief in equal employment opportunity for all employees and applicants for employment in all terms and conditions of employment. J.B. Hunt is committed to both the spirit and the letter of affirmative action law and continues its good-faith efforts to comply with all applicable government laws and regulations. The company is committed to basing employment decisions on the principles of equal employment opportunity. J.B. Hunt will recruit, hire, compensate, offer benefits to, upgrade, train, layoff, terminate, and/or promote individuals without discrimination in regards to race, color, religion, sex, national origin, age, sexual orientation, gender identity, status as a qualified individual with a disability, status as a protected veteran, or other bases by applicable law.

J.B. Hunt Transport, Inc. offers reasonable accommodation in the employment process for individuals with disabilities. If you need assistance in the application process due to a disability, you may request accommodation at any time by calling 1-800-777-4968.