Custom Home Technical Specialist

<div><span style="font-size:12px;"><span style="font-family:Arial, Helvetica, sans-serif;">The Custom Home Technical Specialist provides post-installation technical management for custom premium products in residential and commercial spaces. This role plays a vital role in ensuring world-class customer experiences by driving operational efficiency and growing the business to support converging technologies.<p>At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.<p>We are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.<p><b>Key Responsibilities</b></span></span></div><ul><li><div><span style="font-size:12px;"><span style="font-family:Arial, Helvetica, sans-serif;">Drives a positive customer experience by building relationships and providing solutions to their needs.</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial, Helvetica, sans-serif;">Monitors, maintains, configures, and programs advanced systems in qualified residential spaces, both remotely and onsite.</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial, Helvetica, sans-serif;">Provides ongoing consultation services for customers' systems. Ensures proper system functionality and performance benchmarks are achieved.</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial, Helvetica, sans-serif;">Repairs products in clients' systems and expedites exchanges, installation, and programming.</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial, Helvetica, sans-serif;">Maintains accurate records for all post-installation technical activities.</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial, Helvetica, sans-serif;">Educates customers on their purchased equipment, including system operation tutorials.</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial, Helvetica, sans-serif;">Provides additional onsite training to installers.</span></span></div></li></ul><div><span style="font-size:12px;"><span style="font-family:Arial, Helvetica, sans-serif;"><b>Basic qualifications </b></span></span></div><ul><li><div><span style="font-size:12px;"><span style="font-family:Arial, Helvetica, sans-serif;">2 years of experience in one or more of the following areas: programming, system integration, networking, installation experience OR military equivalent</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial, Helvetica, sans-serif;">2 years of customer service experience</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial, Helvetica, sans-serif;">Current, valid driver's license</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial, Helvetica, sans-serif;">Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial, Helvetica, sans-serif;">Must be at least 21 years of age</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial, Helvetica, sans-serif;">Able to lift 75 pounds individually or 150 pounds as part of a team</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial, Helvetica, sans-serif;">Acquire and maintain any state or local licensing, as required, within 90 days of hire</span></span></div></li></ul><div><span style="font-size:12px;"><span style="font-family:Arial, Helvetica, sans-serif;"><b>Preferred Qualifications </b></span></span></div><ul><li><div><span style="font-size:12px;"><span style="font-family:Arial, Helvetica, sans-serif;">Consumer Electronics Industry Certification in networking, home automation, system integration, or similar area</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial, Helvetica, sans-serif;">Experience in an in-home installation environment</span></span></div></li></ul><div><br /><span style="font-size:12px;"><span style="font-family:Arial, Helvetica, sans-serif;">Best Buy is an equal opportunity employer.<p><strong>Application deadline: </strong>Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.</span></span></div> <img src="https://ars2.equest.com/? response_id=f8ff8af0b0f71480216a5270006a61f3&view" alt=" " width="1" height="1"/>