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**Job ID Number**
R3614
**Employment Type**
Full time
**Worksite Flexibility**
Remote
**Job Summary**
As a Senior Business Systems Analyst, you will support our client with various ITSM systems and processes and work with stakeholders.
**Job Description**
We are seeking a **Senior Business Systems Analyst** to serve as a member of the IT Service Management Strategy and Operations team providing support for various ITSM systems, processes, and business stakeholders. This is a **full-time** , **remote** , and long-term contract.
**What Youll Do**
+ Work with ITSM stakeholders (business teams and IT) to gather, document, and analyze business requirements across enterprise systems
+ Perform detailed data analysis to understand patterns, trends, and insights that can be used to continuously improve processes and systems
+ Document and maintain comprehensive documentation of business processes, system functionality, and workflows
+ Collaborate with IT and business teams to design and implement technical solutions that meet complex business needs
+ Assist with system testing and ensure enhancements of systems and integrations run accurately and efficiently according to business requirements
+ Perform process analysis, process mapping, and root cause analysis to clarify and address business needs and challenges
+ Document and maintain business system documentation and records
+ Contribute to the development and maintenance of process documentation and training materials
+ Serve as a liaison between the business and technical teams, ensuring clear communication and understanding of business needs and technical solutions
**What Youll Need**
Required:
+ Bachelors degree in Business Administration, Information Technology, or a related field advanced degrees or certifications in business analysis are a plus
+ Minimum of 10+ years of experience as a Business Systems Analyst or in a similar role
+ Strong problem-solving and analytical skills to think critically and solve complex problems
+ Proficiency in data analysis tools, process documentation, and project management software and methods
+ Excellent verbal and written communication skills with the ability to convey technical information to non-technical stakeholders
+ Proven ability to lead and organize cross-functional teams
+ Team player, solid work ethic, flexible, able to change directions quickly
+ Excellent organizational skills and attention to detail, ability to juggle and prioritize multiple tasks simultaneously
Preferred:
+ Experience with the ServiceNow platform, including configuration and administration
+ Experience working with regulatory compliance requirements (SOX and NERC CIP)
+ Understanding of ITSM applications and processes
**Physical Demands**
+ Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
+ Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
+ Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
**Reasonable Accommodation Statement**
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) .
**Equal Employment Opportunity Policy Statement**
It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.