CSR-Toledo

Customer Service Representative

Job Overview:

The primary function of a CSR is to communicate with the customers, take orders and bill out invoices.  When taking orders, you will need to be educated across our wide range of products. This is a full-time, non-exempt position reporting to the CSR Manager. 

Essential Job Functions:

• Interacts with customers via telephone, email, or in person to provide support and information on products or services.
• Handle Customer billing and systematic inquiries
• Collects and enters orders for new or additional products or services
• Able to fill propane cylinders if needed
• Answer incoming calls and assist walk in customers
• Process driver tickets and paperwork
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff
• Maintain records of interactions with the customers in an orderly manner
• Must be articulate and a confident communicator
• Extremely efficient and accurate with data entry, Proficient in MS applications
• Must demonstrate patience when communicating with customers and co-workers
• Knowledge of customer services ethics, principles and procedures
• Proficiency in administrative and documentation procedures
• Versatile and willing to adapt to a situation with a customer
• Coordinate with the internal department and/or supervisor to find solutions and resolve matters
• Maintain a follow-up on the customer, to ensure they are satisfied with our Company
• Follows company quality, safety and environmental guidelines as well as employee handbook policies
• Able to handle loud background noise, high stress situations and frequent interruptions
• Strong organizational and reasoning skills
• Good interpersonal skills. Demonstrate professionalism; always be courteous and friendly to customers and coworkers
• Regular interaction with peers on-site, including face-to-face meetings and spontaneous conferences
• Regular and reliable attendance and presence at work 
• Ability to stand/sit for several hours in a row
• Operate in a constant state of alertness and safe manner
• Perform any duties as may be assigned
• Pick items from the warehouse storage based on orders
• Become Fork Truck Certified • Must have a valid driver's license
• Conduct regular inventory counts and audits
• Update inventory records in the warehouse
• Load products onto trucks or other transportation vehicles
• Operate forklifts, pallet jacks, and other warehouse equipment safely and efficiently
• Adhere to safety protocols and procedures
• Maintain a clean and organized warehouse
• Included but not limited to receiving, storing, and distributing materials, as well as maintaining inventory and ensuring the warehouse remains organized and efficient.

Qualifications / Experience / Education:

• High School Diploma or equivalent and 2+ years of related experience - preferred
• Strong computer skills including but not limited to Microsoft Word and Excel 
• Superb administrative writing, reporting, scheduling, organizational, time management, and presentation skills
• Able to lift up to 50 lbs
• Able to pass 7-year background check

Corrigan Oil - Who We Are:

Corrigan Oil is an equal employment opportunity employer with a dedication to customer satisfaction and quality that is second to none.  Corrigan Oil is a family-owned business offering long-term career opportunities and a culture where you will be treated with respect and proud to work within.  Corrigan Oil has expanded into a family of companies including: Corrigan Oil, Construction, 24-hour Towing, Lubricants, Transportation, Propane, Mechanical Contractors, Environmental Solutions, Technical Environmental Services and Blue Water Industrial Products.

Corrigan Oil understands the importance of preserving our environment and giving back to the communities. At Corrigan, we are proud supporters of our communities and encourage our employees to be active leaders, mentors, and volunteers. 

Why Join the Corrigan Team:

Corrigan is a large company that operates with a small feel.  Our culture is best described as hard working and ambitious.  We are constantly looking for opportunities to say “yes we can” with a goal of total customer satisfaction while providing our products and services safely.  Corrigan is a fast moving, quickly growing company that empowers our employees to be the best they can be with room for advancement throughout all branches of the organization.  

Benefits:

Corrigan Oil offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include:

• Medical, Dental & Vision Insurance.  Life Insurance.  Short-Term Disability coverage
• Vacation & Personal Time
• 401(k) – Company matches 50% up to 5% employee income

#INDAOJ

Powered by JazzHR