.. applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal .. read more
The Clinical Services Coordinator is charged with building and maintaining strong relationships with service provider organizations, as well as other community stakeholders, and is required to have an understanding of mental illness, substance use disorders, the continuum of services available in the Maryland public behavioral health system, and the larger system of care. The incumbent is responsible for clinical review and will assist with the processing of and determination of eligibility for applications to certain levels of care within the public behavioral health system. Additional responsibilities include managing a portfolio of BHSB program contracts, ensuring consistency with the purpose of funding, determination of deliverables, and evaluating provider performance. The Clinical Services Coordinator will promote and educate stakeholders, partners and community members about the availability of The Outpatient Civil Commitment Program, The Capitation Project and the Residential Rehabilitation Programs located within Baltimore city.
This position reports to the Associate Director, Clinical Services and is a full time position working in a hybrid work environment in Baltimore, MD. BHSB will consider for employment qualified applicants with arrest and conviction records.
Essential Functions
This position is a key point of contact for various community stakeholders regarding information sharing and technical assistance for consumers with severe behavioral health needs. The goal is to identify an appropriate array of services specific to the individual’s complex needs. Duties include:
Leadership and Strategic Direction:
Engage in strategic planning in collaboration with colleagues, treatment providers and community stakeholders to develop and implement strategies for enhancing access to and the quality of care provided in the Public Behavioral Health System.
Participate in and/or organize/facilitate internal or external committees or teams as indicated.
Actively contribute to the organization’s work with forward thinking in evaluating areas of service, systems and partnerships, both internally and externally, and provide input to areas of potential value.
Accountability and Relationship Development:
Provide assistance to and maintain effective working relationships with service/treatment providers, community stakeholders, and Baltimore City residents.
Respond in a timely and effective manner to stakeholders’ concerns and needs identified by communities to assist with developing positive working relationship between providers and their surrounding communities
Proactively engage in relationship development and maintenance with peers, community organizations, community leaders, service providers, consumers and their families and other stakeholders.
Identify ways in which the public behavioral health system and partners may mutually benefit from shared work.
Care Coordination:
Provide system care coordination for individuals utilizing high levels of inpatient care and other high cost services who are either disconnected from the system of community-based care or those with complex unmet needs.
Be knowledgeable of services that can be used together in the community to offer the highest level of support within the least restrictive level of care.
Work with the administrative services organization regarding authorization of services.
Establish working relationships with and be the main point of contact for community-based hospital social work staff who need assistance with complex patient discharge planning.
Coordinate with BHSB staff on convoluted cases and maintain documentation of case resolution.
Contract and Programs Management:
Serve as contract team lead for assigned contracts to ensure that all administrative, fiscal, quality assurance, and program components of each contract are being adequately addressed.
Collaborate with fiscal staff to monitor budgets and spending and recommending funding re-allocations as necessary.
Evaluate and review service delivery system methods and recommend changes when warranted.
Formulate quality indicators in partnership with quality staff and monitor and review data to ensure benchmarks are met.
Other:
Work effectively and collaboratively with others, both internally and externally to BHSB.
Uphold and operationalize the values of BHSB, which are Integrity, Equity, Innovation, Collaboration and Quality.
Consistently work to apply a lens of equity, inclusion and anti-racism.
Serve as part of BHSB’s disaster response team as needed, in any capacity that is needed.
To perform assigned work functions, this position and those it supervises may have access to protected health information (PHI). It is expected that the employee will operate from a place of integrity and assume an ethical obligation to protect the security and confidentiality of all PHI in accordance with BHSB’s policies.
An offer of employment for this position at BHSB is contingent upon the results of a thorough background check, including criminal history, which will require prior authorization from the candidate.
Perform other duties as assigned.
Experience and Education
Possession of a master’s degree in Social Work, Counseling/Psychology, Human Services, Public Health, Public Administration or Allied Health field.
Five years of administrative and/or management experience in behavioral health.
Maryland State Licensure in social work or counseling preferred but not required.
Knowledge of behavioral health services including rehabilitative and clinical services and how services are delivered within the public behavioral health system.
Knowledge of regulations, legislation, current developments and evidence based practices within behavioral health services.
Knowledge of resources available to internal and external partners within the public behavioral health service system.
Demonstrate cultural competence and a commitment to Equity.
Ability to develop effective channels of communication that foster confidence and cooperation with a variety of stakeholders.
Ability to analyze service delivery and administrative problems, generate and evaluate alternatives and reach practical conclusions, formulate recommendations and institute effective solutions.
Must display the use of appropriate judgment to determine appropriate course of action in resolving problems and implementing project goals.
Ability to work effectively with community organizations, community leaders, service providers, consumers and their family members and other stakeholders.
Must be able to express self adequately in written and oral communication and to communicate effectively in an interdisciplinary, culturally diverse setting with staff, stakeholders, and regulatory agencies.
Intermediate to advanced expertise in using technology to support work processes, including but not limited to Microsoft 365 programs.
Excellent written and verbal communication skills.
Ability to interact with leadership in Baltimore City.
Ability to work in a professional, confidential, and collaborative capacity.
Ability to perform care management duties through the ASO.
Ability to resolve complex issues and prioritize tasks.
Ability to interact in a hybrid/virtual environment
Proficient using Microsoft Office Suite Word, Excel, Outlook and PowerPoint
Supervisory Requirements: This position has no supervisory responsibilities.
This role may require travel to other locations for meetings and other business-related needs. Ability to travel locally 50% of the time is required. It is important to have access to some form of transportation to travel to off-site meetings, conferences, and site visits.
Total Rewards:
BHSB's compensation strategy is based on our values and culture and is a step in our work toward becoming a justice-oriented, antiracist and inclusive organization. The organization offers its employees a competitive compensation package which includes base pay, comprehensive benefits plan and equitable, hybrid, family friendly work environment and practices.
This means that starting salaries are based on the requirements of each job and are non-negotiable, that the organization is not favoring people who are comfortable asking for a salary/hourly rate increase. The starting hourly/ annualized salary rate for this position is $77,403.
The benefits plan includes comprehensive Medical and HRA, Dental and Vision coverage, as well as a choice of 4 FSA plans and an employee paid Legal benefit. BHSB offers employer paid life insurance, short-term and long-term disability as well as a 403(b) plan with employer contribution, generous PTO and 13 days paid holiday. Medical plan participants receive a $5,000/$10,000 debit card to cover eligible deductible and copay expenses, depending on chosen coverage.
Culture
BHSB is a nonprofit organization that provides leadership in advancing behavioral health and wellness. We advocate for and help guide innovative approaches to prevention, early intervention, treatment and recovery to help build healthier individuals, stronger families and safer communities. We work to demonstrate cultural competence and a commitment to the infusion of equity and inclusion principles into all areas of our work.
BHSB respects and values diversity and is committed to creating a culture that is inclusive. BHSB is proud to be an Equal Opportunity Employer. BHSB strives to embody Integrity, Equity, Innovation, Collaboration and Quality in all of our work. We work to demonstrate cultural competence and a commitment to the infusion of equity and inclusion principles into all areas of our work.
BHSB values diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals and individuals with arrest or conviction records, a fair chance at employment.
BHSB - About Us
This position reports to the Associate Director, Clinical Services and is a full time position working in a hybrid work environment in Baltimore, MD. BHSB will consider for employment qualified applicants with arrest and conviction records.
Essential Functions
This position is a key point of contact for various community stakeholders regarding information sharing and technical assistance for consumers with severe behavioral health needs. The goal is to identify an appropriate array of services specific to the individual’s complex needs. Duties include:
Leadership and Strategic Direction:
Engage in strategic planning in collaboration with colleagues, treatment providers and community stakeholders to develop and implement strategies for enhancing access to and the quality of care provided in the Public Behavioral Health System.
Participate in and/or organize/facilitate internal or external committees or teams as indicated.
Actively contribute to the organization’s work with forward thinking in evaluating areas of service, systems and partnerships, both internally and externally, and provide input to areas of potential value.
Accountability and Relationship Development:
Provide assistance to and maintain effective working relationships with service/treatment providers, community stakeholders, and Baltimore City residents.
Respond in a timely and effective manner to stakeholders’ concerns and needs identified by communities to assist with developing positive working relationship between providers and their surrounding communities
Proactively engage in relationship development and maintenance with peers, community organizations, community leaders, service providers, consumers and their families and other stakeholders.
Identify ways in which the public behavioral health system and partners may mutually benefit from shared work.
Care Coordination:
Provide system care coordination for individuals utilizing high levels of inpatient care and other high cost services who are either disconnected from the system of community-based care or those with complex unmet needs.
Be knowledgeable of services that can be used together in the community to offer the highest level of support within the least restrictive level of care.
Work with the administrative services organization regarding authorization of services.
Establish working relationships with and be the main point of contact for community-based hospital social work staff who need assistance with complex patient discharge planning.
Coordinate with BHSB staff on convoluted cases and maintain documentation of case resolution.
Contract and Programs Management:
Serve as contract team lead for assigned contracts to ensure that all administrative, fiscal, quality assurance, and program components of each contract are being adequately addressed.
Collaborate with fiscal staff to monitor budgets and spending and recommending funding re-allocations as necessary.
Evaluate and review service delivery system methods and recommend changes when warranted.
Formulate quality indicators in partnership with quality staff and monitor and review data to ensure benchmarks are met.
Other:
Work effectively and collaboratively with others, both internally and externally to BHSB.
Uphold and operationalize the values of BHSB, which are Integrity, Equity, Innovation, Collaboration and Quality.
Consistently work to apply a lens of equity, inclusion and anti-racism.
Serve as part of BHSB’s disaster response team as needed, in any capacity that is needed.
To perform assigned work functions, this position and those it supervises may have access to protected health information (PHI). It is expected that the employee will operate from a place of integrity and assume an ethical obligation to protect the security and confidentiality of all PHI in accordance with BHSB’s policies.
An offer of employment for this position at BHSB is contingent upon the results of a thorough background check, including criminal history, which will require prior authorization from the candidate.
Perform other duties as assigned.
Experience and Education
Possession of a master’s degree in Social Work, Counseling/Psychology, Human Services, Public Health, Public Administration or Allied Health field.
Five years of administrative and/or management experience in behavioral health.
Maryland State Licensure in social work or counseling preferred but not required.
Knowledge of behavioral health services including rehabilitative and clinical services and how services are delivered within the public behavioral health system.
Knowledge of regulations, legislation, current developments and evidence based practices within behavioral health services.
Knowledge of resources available to internal and external partners within the public behavioral health service system.
Demonstrate cultural competence and a commitment to Equity.
Ability to develop effective channels of communication that foster confidence and cooperation with a variety of stakeholders.
Ability to analyze service delivery and administrative problems, generate and evaluate alternatives and reach practical conclusions, formulate recommendations and institute effective solutions.
Must display the use of appropriate judgment to determine appropriate course of action in resolving problems and implementing project goals.
Ability to work effectively with community organizations, community leaders, service providers, consumers and their family members and other stakeholders.
Must be able to express self adequately in written and oral communication and to communicate effectively in an interdisciplinary, culturally diverse setting with staff, stakeholders, and regulatory agencies.
Intermediate to advanced expertise in using technology to support work processes, including but not limited to Microsoft 365 programs.
Excellent written and verbal communication skills.
Ability to interact with leadership in Baltimore City.
Ability to work in a professional, confidential, and collaborative capacity.
Ability to perform care management duties through the ASO.
Ability to resolve complex issues and prioritize tasks.
Ability to interact in a hybrid/virtual environment
Proficient using Microsoft Office Suite Word, Excel, Outlook and PowerPoint
Supervisory Requirements: This position has no supervisory responsibilities.
This role may require travel to other locations for meetings and other business-related needs. Ability to travel locally 50% of the time is required. It is important to have access to some form of transportation to travel to off-site meetings, conferences, and site visits.
Total Rewards:
BHSB's compensation strategy is based on our values and culture and is a step in our work toward becoming a justice-oriented, antiracist and inclusive organization. The organization offers its employees a competitive compensation package which includes base pay, comprehensive benefits plan and equitable, hybrid, family friendly work environment and practices.
This means that starting salaries are based on the requirements of each job and are non-negotiable, that the organization is not favoring people who are comfortable asking for a salary/hourly rate increase. The starting hourly/ annualized salary rate for this position is $77,403.
The benefits plan includes comprehensive Medical and HRA, Dental and Vision coverage, as well as a choice of 4 FSA plans and an employee paid Legal benefit. BHSB offers employer paid life insurance, short-term and long-term disability as well as a 403(b) plan with employer contribution, generous PTO and 13 days paid holiday. Medical plan participants receive a $5,000/$10,000 debit card to cover eligible deductible and copay expenses, depending on chosen coverage.
Culture
BHSB is a nonprofit organization that provides leadership in advancing behavioral health and wellness. We advocate for and help guide innovative approaches to prevention, early intervention, treatment and recovery to help build healthier individuals, stronger families and safer communities. We work to demonstrate cultural competence and a commitment to the infusion of equity and inclusion principles into all areas of our work.
BHSB respects and values diversity and is committed to creating a culture that is inclusive. BHSB is proud to be an Equal Opportunity Employer. BHSB strives to embody Integrity, Equity, Innovation, Collaboration and Quality in all of our work. We work to demonstrate cultural competence and a commitment to the infusion of equity and inclusion principles into all areas of our work.
BHSB values diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals and individuals with arrest or conviction records, a fair chance at employment.
BHSB - About Us
