Operations Manager

Job Summary:Manage all aspects of the contractual operational activities including Technical Exhibit performance, productivity, data reporting requirements, trends analysis, and compliance activities. Position requires strong teamwork and interpersonal skills, ethical leadership and management skills, and advanced analytical excel spreadsheet skills. Position also requires clear compassion and respect for all employees and for persons with disabilities.Essential Functions: Establish daily operational performance activity plans to establish and maintain compliance with the USG contract Terms and Conditions, Performance Work Statement Requirements, Frequency of Services, Inventory Building and Services required or requested (Periodic Services, Special Projects, Emergency Work Orders, etc.) in coordination with the APM and PM execution and staffing plan.Review and analyze Monthly Workload Schedule (MWS) provided by the Project Manager and Assistant Project Managers for accuracy, coordination, and synchronization of requirements by the USG's Technical Exhibit (TE).Review and maintain accurate Daily Workload Schedules of contractual services completed and not completed report. Maintain daily electronic records of the Non-Completed Services and the reason for non-contractual compliance by TE in coordination with the APMs and PM.Develop and maintain contractual operational plans to meet all contractual requirements with internal capabilities and support the Custodial Project Managers within Chimes Contracts with short range, near term, and long range calendars of all the daily custodial activities, periodic custodial activities, and special projects.Develop, maintain, and publish those internal calendars for operational synchronization, time management analysis, and statistical studies to continue operational productivity and performance improvements on a monthly basis.Develop, maintain, and report Monthly, Quarterly, and Annual Performance and Productivity reports on advanced Excel spreadsheets of the SQFT completed and not completed by workday.Review for accuracy and validation the daily operational reports required by Fort Bragg Department of Public Works (DPW) in coordination with the PM and APMs.Assist the Assistant Project Managers and Project Manager with any staffing coordination, synchronization, or challenges that can affect the operational performance in case of APM or PM absenteeism.Assist the Assistant Project Managers and Project Manager to monitor team's performance levels and capabilities to adequately conduct the contractual operational requirements by day per team established in the MWS.Coordinate with Logistics Manager and APMs/PM to ensure operational and logistics supply capabilities are appropriate to meet USG Contract projects, requirements, and readiness.Assist by coordinating with the Quality Control and Training Manager to synchronize effort that improves operational quality and training requirements.Develop mechanisms and tools to maintain critical data tracking for Contract Administration and Corporate Records.Maintain effective, efficient, and positive relationships with coworkers, customers, and government facility staff.Comply with all Agency policies and procedures and follow contract specifications.Attend meetings with government, facility, and customer representatives as necessary.Present ideas and recommendations to APMs, PM and CA based on contract needs.Assess, analyze. and solve or suggest solutions to contractual / operational challenges.Ensure timely, accurate completion of all communications.Pass and comply with CPR/first Aid and OSHA training.Comply with and ensure staff compliance with all building and security requirements.Maintain proper security standards for Chimes facilities and property.Secondary Functions:Assume other duties, responsibilities, and special projects as needed*Duties, responsibilities, and tasks may change at any time with or without noticePhysical Abilities Needed to Meet Work Demands:Ability to sit for long periods of timeAbility to lift, carry, and push up to 25 lbs. as neededAbility to see details on the floor, above the head, or on surfacesJob Competencies Needed for Success on the Job:Ability to develop and generate advanced data spreadsheets to manage operationsAbility to develop and maintain operational plans and concepts to meet contract requirementsAbility to establish and monitor time tables to maximize time management standardsAbility to work independently and collaboratively with othersAbility to maintain confidentialityAbility to work in a constant state of alertness and with safety always in mindAbility to communicate effectively with employees and government staffAbility to teach, coach, mentor, supervise/manage and develop othersAbility to make decisions and solve problemsAbility to plan, implement, organize, and prioritizeAbility to be flexible and dedicated to quality and customer service/satisfactionAbility to manage multiple tasks effectivelyAbility to react immediately to emergency situationsAbility to analyze data and recommend corrective actionAbility to read, write, and speak (communicate and relate information) EnglishAbility to use technology for completion of specified job dutiesAbility to manipulate numbersAbility to maintain and submit reports, logs, and other paperwork in a timely mannerAbility to understand and apply technical written materialAbility to understand and comply with safety procedures and environmental requirementsAbility to operate machinery without posing a safety hazard to self or othersAbility to use and care for equipment and cleaning supplies properlyAbility to complete tasks in a timely manner with numerous interruptionsAbility to attend work regularly and remain on site for scheduled shiftAbility to work a flexible schedule as requiredAbility to attend and participate in training and work related meetingsAbility to demonstrate integrity and ethical standards in job performanceAbility to deal with others in a positive, enthusiastic, respectful, and courteous mannerAbility to provide guidance, direction, and technical supportAbility to comply with all building, security, and company policies and proceduresOther requirements:Valid driver's license from state of residence and ability to driveLicense must have been valid for at least 3 yearsIf driving a 15 passenger van, must be at least 25 years oldAcceptable driving record as determined by Agency's insurance carrier and by Chimes DC policies and proceduresEssential Personnel: This position is designated as essential.This means that when the facility is faced withan institutional emergency, employees in this position may be required to remain at theirwork location or to report to work to protect, recover, and continue operations at the facility.Education:High School diploma or equivalentCollege degree preferred or equivalent experienceValid CPR/FA certification preferredKnowledge of iWatch Government requirementsKnowledge of green cleaning principles and CIMS certification requirementsKnowledge of electronic tracking systems such as MAXIMO, SAMS, TAMS, JAMSKnowledge of regulatory standards, hospital standards, and facility managementKnowledge of HAZMAT / Environmental requirementsKnowledge of vehicle maintenance procedures and insurance claims proceduresKnowledge about regulations for OSHA, SDS, Fire and Safety, Hazard Communications and Blood-borne PathogensExperience:Three (3) to Five (5) years in managing operational requirements and compliance capabilities on a contract of similar scope and sizeDemonstrated ability and knowledge of building service management as well as relevant equipment and chemicals and their applicationsDemonstrated advance skills, knowledge and abilities with analytical spreadsheets to include formulas, percentages, workbooks and statistics for corporate / executive level presentations and USG future negotiation effortsDemonstrated advance skills with PowerPoint for corporate / executive level presentations and USG future negotiation effortsNotes:At the discretion of the Personnel Officer, additional related experience and/or education may be substituted in lieu of the requirements specified above under Education and ExperienceEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)