SALES COORDINATOR Hybrid Position 3 days in, 2 days remote

Location: Sharonville, OH
Summary Sales coordinator who is eager to join a growing company, driven to exceed goals, and passionate about supporting the sales team through general support, data management, and customer development responsibilities. This role offers the opportunity to contribute to the company’s success by ensuring that all sales processes are run smoothly, efficiently, and with a high level of coordination.
Essential Duties and Responsibilities The Sales Coordinator will provide comprehensive support to the sales team focusing on pre-sales projects, new business development, ensuring seamless execution of customer-related activities. This role is crucial in delivering daily administrative support and proactive assistance for business development initiatives, enabling Account Mangers to focus on strategic growth opportunities. The Sales Coordinator is responsible for ensuring that all customer activist and documentation are completed accurately, on time and with a high attention to detail. The qualified candidate will work cohesively within the sales organization, by creating and maintaining customer records, regulatory & sample requests and CRM project.

• Offer full sales support to Account Managers, including daily administrative support of tasks related to pre-sales projects, customer inquiries, and new business development.
• Assist in the preparation and follow-up of sales presentations, proposals, and contracts, ensuring that all materials are organized and ready for customer interactions.
• Maintain accurate customer information within the CRM system, ensuring all data is up-to-date and accessible to the sales team.
• Handle sample projects and regulatory documentation requests, coordinating with internal teams to ensure timely delivery and compliance to customer requirements.
• Act as a reliable backup for Account Managers during their travel or vacations, managing routine tasks such as sample and regulatory project entry, quote generation, and order follow-up ensuring seamless continuity of service.
• Respond promptly to sales team inquiries regarding customer projects tracking progress and maintain accurate records of all interactions to ensure transparency and accountability.
• Address customer inquiries by providing necessary information, coordinating with internal teams, and ensuring clear and consistent communication in partnership with the Account Manager.
• Work closely with cross-functional teams including Marketing, R&D, Customer Service, Production and Planning teams to deliver based on customer needs and expectations.
• Partner with outside sales team to support internal activities while being an advocate for our customers within the organization
• Ensure customer feedback and concerns are effectively communicated to relevant departments and promptly addressed.
• Assist in the entry of Supply Chain Notifications in collaboration with the outside sales team.

S upervisory Responsibilities
This job has no supervisory responsibilities
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:

• Decision Quality- Making good and timely decisions that keep the organization moving forward.
• Action Oriented- Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Plans and Aligns- Planning and prioritizing work to meet commitments and aligned with organizational goals.
• Optimizes Work Processes- Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

Ensures Accountability- Holding self and others accountable to meet commitments.

• Drives Results- Consistently achieving results, even under tough circumstances.
• Builds Networks- Effectively building formal and informal relationship networks inside and outside the organization.
• Communicates Effectively- Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Manages Ambiguity- Operating effectively, even when things are not certain of the way forward is not clear.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience

• Bachelor’s Degree or and/or equivalent work experience, with preferably a minimum of 5 years’ sales or business development experience
• An excellent listener and can also be assertive, persistent, and persuasive
• Strong interpersonal and written/verbal communication skills
• MS Office/Excel/PowerPoint skills are a must
• Ability to thrive in a high-energy and fast-paced work environment
• You're not afraid to fail, and you're always looking for ways to improve
• Adaptable and can think on your feet; when faced with new challenges or tough conversations, you face them head-on
• Ability to be creative and resourceful in the role
• Strong organizational skills and follow through

Language Skills
Ability to read and comprehend instructions and correspondence. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization.
Mathematical Skills
Ability to add, subtracts, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability
Ability to apply common sense understanding to carry out detailed and involved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations