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Responsible for product support interface between Making Everlasting Memories (MeM) and its reseller network and consumers at a higher level of responsibility.
JOB RESPONSIBILITIES
Provides reseller support to ensure continued performance, often in emergency situations. Provides high level of analytical problem resolution. Interacts with end-users and troubleshoots problems to provide a high level of customer satisfaction. Identifies, researches and resolves technical problems. Documents, tracks and monitors the problem to ensure a timely resolution. Responsible for management of Weekend Coverage Program. Provides back-up support for other operational functions such as training of new customers. Conducts internal training of new MeM associates. Performs standard testing processes on a variety of equipment and new product functionality. Designs policies and procedures for product testing and ensures that testing meets established standards. Collects feedback and identifies issues with product functionality and reports recommendations to aid with product development. Designs new system interface screens and makes recommendations for modification to the existing program interface. Assists in the installation, maintenance and general support of systems. Analyses, researches, and makes recommendations to fulfill equipment needs in the reseller network. MINIMUM REQUIREMENTS
Education:
Bachelor's degree in Business or a related discipline Experience:
Three (3) years of product experience or experience in a related field Knowledge, Skills & Abilities:
Proficiency in Microsoft Office package. Enthusiastic / self-motivated, ability to work on own and under pressure. Possess technical knowledge to support and train both internal and external customers. Ability to influence individuals at all levels, give opinions and justifications. Use organizational/time management skills to prioritize workload and schedule training sessions. Have a flexible approach to cover colleagues' work when needed. Possess exceptional listening, written and oral communication skills to facilitate communication and interaction with all staff levels and customers. Knowledge of MeM products & operations Customer Service experience, complex problem solving experience to be able to assist customers. Ability to work under pressure and with short lead times. Ability to work through quality management issues constructively and timely.
Postal Code: 45249-1641
Category (Portal Searching): Marketing and Advertising
Job Location: US-OH - Cincinnati
Consider the possibilities of joining a Great Place to Work!
Responsible for product support interface between Making Everlasting Memories (MeM) and its reseller network and consumers at a higher level of responsibility.
JOB RESPONSIBILITIES
Provides reseller support to ensure continued performance, often in emergency situations. Provides high level of analytical problem resolution. Interacts with end-users and troubleshoots problems to provide a high level of customer satisfaction. Identifies, researches and resolves technical problems. Documents, tracks and monitors the problem to ensure a timely resolution. Responsible for management of Weekend Coverage Program. Provides back-up support for other operational functions such as training of new customers. Conducts internal training of new MeM associates. Performs standard testing processes on a variety of equipment and new product functionality. Designs policies and procedures for product testing and ensures that testing meets established standards. Collects feedback and identifies issues with product functionality and reports recommendations to aid with product development. Designs new system interface screens and makes recommendations for modification to the existing program interface. Assists in the installation, maintenance and general support of systems. Analyses, researches, and makes recommendations to fulfill equipment needs in the reseller network. MINIMUM REQUIREMENTS
Education:
Bachelor's degree in Business or a related discipline Experience:
Three (3) years of product experience or experience in a related field Knowledge, Skills & Abilities:
Proficiency in Microsoft Office package. Enthusiastic / self-motivated, ability to work on own and under pressure. Possess technical knowledge to support and train both internal and external customers. Ability to influence individuals at all levels, give opinions and justifications. Use organizational/time management skills to prioritize workload and schedule training sessions. Have a flexible approach to cover colleagues' work when needed. Possess exceptional listening, written and oral communication skills to facilitate communication and interaction with all staff levels and customers. Knowledge of MeM products & operations Customer Service experience, complex problem solving experience to be able to assist customers. Ability to work under pressure and with short lead times. Ability to work through quality management issues constructively and timely.
Postal Code: 45249-1641
Category (Portal Searching): Marketing and Advertising
Job Location: US-OH - Cincinnati