Business Analyst Loan Operations

  • Middleboro
  • Rockland Trust

Rockland Trust is currently seeking a Business Analyst to join our Banking Operations team. This position is responsible for tasks including, but not limited to, participating in application testing, completing test scripts, mapping data for business requirements, obtaining the appropriate management approvals, and escalating issues as they arise. The individual will typically support Loan Operations managers and/or other Loan Operations personnel who are responsible for operational activities in support of multiple business lines and products.

Position Responsibilities:

  • Provide consulting and expert advice to various business units regarding the design, development, and implementation of technical systems related to the Loan Operations department.
  • Conduct research, provide analysis, and make recommendations to aid in decision-making for Loan Operations management.
  • Review information and trends to ensure that process outputs are achieving the desired results/controls and that services are meeting agreed-upon service levels.
  • Conduct efficiency assessments of current Loan Operations processes to highlight areas for improvement or concern.
  • Provide analysis and recommendations for resolving issues and improving processes.
  • Process maintenance requests on the Core system as approved by business units.
  • Manage the queue for maintenance requests, ensuring timely review and approval of tickets by requestors.
  • Complete thorough test scripts and testing for any Loan Operations system upgrades/changes or new system implementations.
  • Assist in developing training materials for Loan Operations on the use of deployed applications, enhancements, and reports.
  • Participate in Business Continuity Planning and Disaster Recovery exercises as needed.
  • Prepare and produce reports as needed on a daily, weekly, monthly, and quarterly basis.
  • Perform other duties and special projects as assigned.

Qualifications:

  • Superior composition and editing abilities.
  • Previous working experience as a Business Analyst preferred.
  • Knowledge of a wide variety of data reporting, retrieval, and analysis tools; SharePoint experience preferred.
  • Experience developing presentations to communicate findings and recommendations.
  • Project management skills.
  • Ability to work in a fast-paced environment.
  • Solid knowledge of Microsoft Office.
  • Solid knowledge of Horizon (core system).
Apply now

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