CUSTOMER SERVICE

  • Houston
  • Auto Fit, Inc.
JOB TITLE: Customer Service / Sales Associate

EMPLOYER: AutoFit Inc.

DEPARTMENT: Sales

REPORTS TO: Sales Manager

CUSTOMER SERVICE DUTIES AND RESPONSIBILITIES:
  • Providing a superior customer service experience to all walk-in contact and phone contact customers
  • Generates and develops new business to meet specified production goals.
  • Maintains and nurtures existing client relationships.
  • Responds to all inquiries and requests in a timely and professional manner.
  • Understands and communicates information regarding company products, services, policies, and procedures to new and existing clients.
  • Possesses and maintains thorough knowledge of auto body parts and automotive industry product information.
  • Performs other related duties as assigned by management.

CUSTOMER SERVICE QUALIFICATIONS:
  • High School Diploma/GED equivalent required.
  • Bilingual, in English, and Spanish.
  • Customer service background.
  • Prior automotive experience and knowledge of automotive parts preferred.
  • Must be a self-starter and proactive.
  • Commitment to excellence and high standards.
  • Excellent written and verbal communication skills.
  • Good judgment with the ability to make timely and sound decisions
  • Creative, flexible, and innovative team player
  • Strong organizational skills; able to manage priorities and workflow.
  • Proficient in Microsoft Office.

CUSTOMER SERVICE PHYSICAL DEMANDS AND WORK ENVIRONMENT:
  • Occasionally required to stand and walk
  • Continually required to sit
  • Continually required to utilize hand and finger dexterity
  • Continually required to talk or hear
  • Continually utilize visual acuity to use a keyboard
  • Occasionally required to lift/push/carry items up to 50 pounds

CUSTOMER SERVICEJOB TYPE:
  • Full-time
  • Commission

CUSTOMER SERVICE SCHEDULE:
  • Store Hours: Monday-Friday 8 AM-5:30 PM, Saturday 8 AM-4 PM
  • Require working some Saturdays.

CUSTOMER SERVICE PAY:
  • Hourly wage and commission

CUSTOMER SERVICE BENEFITS
  • Health insurance
  • Vision insurance
  • Dental Insurance
  • Accident Emergency Treatment Benefit
  • PTO, sick days, and vacation days
  • 401K
Apply now

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