Application Support - Auditor Financials

  • Spencer
  • Solutions, Inc.
  • Operate as a frontline, primary support liaison between the company and our clients, and   effectively respond to inquiries of both a product and technical nature received by     telephone or electronically submitted tickets
  •  Assess a variety of situations, reviewing software configuration, set-up and software   code and identify the correct resolution or escalate according to departmental guidelines
  •  Report detailed information within the client tracking system and document processes,   routines, and programs by following the defined guidelines and team goals & objectives
  •  Regularly review the database of submitted items and proactively follow up with clients   to ensure that their enquiries and/or issues have been satisfactorily resolved
  •  Work closely with other team members as part of a cohesive group in exchanging   knowledge through training sessions and peer to peer interaction
  •  Maximize and maintain current knowledge and awareness of applications and related   technologies
  •  Sound understanding of API and web services technologies and functions
  •  Email technology troubleshooting
  •  Ability to present Support webinars, both internally to staff as well as to customers via   the Web
  •  Sound knowledge of engagement delivery and software troubleshooting techniques with   a high focus on first call resolution
  •  Ability to interpret requirements, and recommend solutions that best address clients'   needs
  •  Excellent analytical, research and problem solving skills with a strong ability to multi-task and prioritize work effectively
  •  Strong ability to multi-task and prioritize work effectively
  •  Exceptional attention to detail and the ability to grasp concepts quickly
  •  Other duties as assigned by management.