Application Support - Auditor Financials

<ul><li>Operate as a frontline, primary support liaison between the company and our clients, and   effectively respond to inquiries of both a product and technical nature received by     telephone or electronically submitted tickets</li><li> Assess a variety of situations, reviewing software configuration, set-up and software   code and identify the correct resolution or escalate according to departmental guidelines</li><li> Report detailed information within the client tracking system and document processes,   routines, and programs by following the defined guidelines and team goals &amp; objectives</li><li> Regularly review the database of submitted items and proactively follow up with clients   to ensure that their enquiries and/or issues have been satisfactorily resolved</li><li> Work closely with other team members as part of a cohesive group in exchanging   knowledge through training sessions and peer to peer interaction</li><li> Maximize and maintain current knowledge and awareness of applications and related   technologies</li><li> Sound understanding of API and web services technologies and functions</li><li> Email technology troubleshooting</li><li> Ability to present Support webinars, both internally to staff as well as to customers via   the Web</li><li> Sound knowledge of engagement delivery and software troubleshooting techniques with   a high focus on first call resolution</li><li> Ability to interpret requirements, and recommend solutions that best address clients'   needs</li><li> Excellent analytical, research and problem solving skills with a strong ability to multi-task and prioritize work effectively</li><li> Strong ability to multi-task and prioritize work effectively</li><li> Exceptional attention to detail and the ability to grasp concepts quickly</li><li> Other duties as assigned by management.</li></ul> <img src="https://ars2.equest.com/? response_id=d788d901efa10e60d7a0dd5f866e412b&view" alt=" " width="1" height="1"/>