IT Desktop Services Intern

Job Type
Internship
Description
Who are we?
Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as "The Relationship Company®," we define success as a measure of the relationships we have built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. That is the power of "nice." At Western National, nice is something we work to bring to every person and organization with whom we partner and serve.
Western National Mutual Insurance Company is seeking to expand its IT team by adding a Desktop Services Intern. Our company growth, combined with our focus on innovation, transformation, and investments in the customer experience are key drivers supporting the expansion of our team. The Desktop Services Intern will provide support to a variety of projects and initiatives, while playing a key role in our day-to-day operations.?
Does this interest you?

• Are you looking to jump start your career in the IT field?
• Directly assisting the Desktop Services team with a wide range of projects including resolving incidents and requests, resolving internal customer inquiries, and more!
• Partnering with multiple teams to build out processes and procedures.
• Assisting with Security initiatives that may include Domain policy cleanup and other recommendations.
• Learning and assisting with the yearly laptop refresh.

We ARE The Relationship Company ®! We are successful because we differentiate ourselves through exceptional service and the customer experience. We are here for our policyholders and independent agents in their time of greatest need. Our super-regional footprint in the Midwest, northwest and Alaska extends our reach and expands our network.?
Western National Intern Program Summary:
Western National provides a robust internship program designed for individuals aiming to acquire valuable experience in the insurance industry. This program not only offers practical, hands-on opportunities and project work in partnership with our desktop services team; but interns will also have the opportunity to enhance their existing skill sets through a range of professional development activities, cultivate relationships with employees and fellow interns, and participate in impactful volunteer initiatives within the community.
Position Summary:
As a Desktop Services Intern in our Internship Program, you will be a key member of our Desktop Services Team. Possible takes that you will assist with include:

• Provides first point of contact for calls and walk-up incidents and service requests.
• Documents, addresses, and resolves basic incidents and requests.
• Logs all incidents and requests and engages other service desk resources to resolve incidents.
• Creates a positive customer support experience and builds strong relationships with internal customers.
• Communicates promptly on progress and handles customers with a consummately professional attitude.
• Performs special projects and other duties as assigned.

Requirements
What You'll Need to Succeed:

• Excellent time management and the ability to complete projects and assignments to meet deadlines.
• Good communication skills.
• Ability to listen and ask pertinent questions to gain understanding.
• Proficient use of various core systems, office and computer equipment and software packages.
• Two years of college preferred.
• Demonstrated ability to pay attention to details.
• Ability to follow process.

Compensation Overview:
The base pay offered for this position will be $20.00/hour.
More About Western National Mutual Insurance Company:
Western National is a growing, A+ rated group of property/casualty insurance companies serving individuals, families, and businesses in 20 states across the Midwest and Northwest U.S., including Alaska. Some of the recognitions we have received include:?

• Star Tribune Top Workplace
• Wards Top 50 performing Property/Casualty Insurance Company - 15 consecutive years?
• 41st largest private company by revenue in Minnesota (Minneapolis-St. Paul Business Journal)?
• Wellness by Design Platinum +Green Award (Hennepin County)?

Western National has long been known as "The Relationship Company®" and caring for our employees is part of that relationship commitment. We value connectiveness, empowerment, and accountability, and we believe that our employees are our biggest asset. We also offer competitive pay, robust wellbeing programs, and a healthy work-life balance; and these attributes are just some of the reasons why half of our employees have chosen to stay with us for 10 or more years. Check out our website ( ) for additional information about our company and the many reasons to work with Western National Insurance Group.
Western National provides employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.