LensCrafters - Optician

Requisition ID:Store #:LensCrafters Position:Full-Time Total Rewards:Benefits/Incentive Information At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this. By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career. LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years. GENERAL FUNCTION The Optician delivers the brand value proposition and helps establish LensCrafters as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer service and perfectly crafted high quality eyewear which exceeds our customers' expectations. MAJOR DUTIES and RESPONSIBILITIES * Greets all customers with a warm welcome right away, exchanges names, and ensures they know what to expect. Shows urgency in providing service to customers and satisfying their needs. * Custom fits glasses and precisely places prescription in lenses. * Acts as a leader in optical acumen that provides a voice for associates. * Takes and records measurements, adjusts or fits eyewear correctly, thorough and exact in details; ensures finished eyewear meets standards and customer requirements. * Attracts new customers. * Explores the needs and priorities of customers by asking open ended questions. * Is attentive to details, asks follow up questions for clarity, reads verbal/non-verbal cues; reviews prescriptions and identifies special needs, consults with Optician as needed. * Assists co-workers with difficult or complex areas of product needs and prescriptions. * Utilizes store tools and adheres to Brand Store Commitments. * Performs work accurately and thoroughly utilizing all technology despite time pressure and customer volume. Demonstrates superior product knowledge; takes the initiative to accurately describe the features and benefits of various lenses and frames using appropriate tools. Reinforces customers' final selection. * Anticipates problems; explores underlying reasons for customer issues; strives to develop long-term solutions to problems and ensures customers are satisfied and expectations are exceeded. Acts quickly for resolution. Partners with management as necessary. * Possesses the ability to multi-task, prioritizes and manages time with competing priorities. * Commits to delivery date and time, seeks feedback and asks for referrals. * Strives to achieve exceptional results on Brand KPIs and competencies. * Presents, celebrates and educates at pick up. * Takes pride in store appearance, shows initiative to keep store clean, attractive and organized. Secures and protects company assets in your control. * Informs management of safety opportunities; demonstrates safe work practices. * Possesses a "can do" spirit and strong drive for results; self-motivated with a desire for continual learning and improvement. *... For full info follow application link. We are an Equal Opportunity Employer. ? All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.