Customer Service Representative II

Position:-  Customer Service Representative II
Location:- Ashburn, VA 20147 (Onsite)
Duration:- 06+ Months Contract

Required Skills:       

• CUSTOMER SERVICE REPRESENTATIVE
• SALES EXPERIENCE
• CUSTOMER SERVICE
• EXCELLENT CUSTOMER SERVICE SKILLS
• DETAIL-ORIENTED

Position Description:
Enter and check orders. Handle customer phone calls and emails.
Handle quotes and issues and update RMA’s.
Post sales and quotes follow up. Run reports as assigned.
Manage accounts and relationships within a territory with designated Regional Manager to increase sales growth and revenue.
Engage daily with Regional Manager to prioritize and plan workflow, tasks, and activities.
Update relevant customer, account, and opportunity information through various databases.
Perform customer needs analysis and recommends options based on those needs.
Support ISO quality system, quality policy and continuous improvement efforts.
Understand competitive landscape and accurately communicates company differentiators and value.
Responsible for helping train new employees as assigned by supervisor.
Responsible for contributing to a positive and productive work environment.
Other Duties as assigned.
 
Skills :
1-3 years of experience
Minimum of 1 year sales experience preferred
Excellent communication skills, both written and verbal Excellent customer service skills
Excellent organizational, analytical and interpersonal skills Detail-oriented
Ability to work and multi-task in a fast paced environment
Previous customer service or technical experience preferred.
 
Education:
Associates or equivalent experience