Customer Service Agent - Customs Brokerage

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. + 15,000 trained professionals + 250+ locations worldwide + Fortune 500 + Globally unified systems Major Duties and Responsibilities + Ensure smooth and timely customs process flow + Ensure accurate and timely data entry into our operational system + Track and Trace Custom files and reporting + Ensure accurate and timely client billing + Understand all the elements of the import and export customs Desk Level Operating Procedure and correctly interpret this information to fulfill our customer´s instructions and expectations. + Transfer customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration + Assist with verification of customs declaration information and the submission of such to the customs authority + Ensure compliance at all times to regulations + Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results + Pro-active, strong organizational skills + Strong desire to learn + Good computer skills (Excel, Word, PowerPoint) + Fluent in English Reporting Structure + Customs Brokerage Lead Agent, Supervisor and Manager Expeditors offers excellent benefits + Paid Vacation, Holiday, Sick Time + Health Plan: Medical, Prescription Drug, Dental and Vision + Life and Long Term Disability Insurance + 401(k) Retirement Savings Plan (US only) + Employee Stock Purchase Plan + Training and Personnel Development Program All your information will be kept confidential according to EEO guidelines.