Assistant Manager - Operations

Position Overview

As the Assistant Manager - Operations Lead, you will play a pivotal role in ensuring the success of our store by overseeing smooth and efficient day-to-day operations. Your responsibilities will include driving sales, enhancing customer satisfaction, managing inventory, supervising front-end and back-end associates, and managing various operational processes. You will collaborate closely with the Store Manager, Assistant Manager - Merchandising Lead, and the team to boost sales, optimize the workforce, and uphold our commitment to excellence.

Essential Duties and Responsibilities:

Leadership:

-Manage all aspects of store operations in collaboration with the Store Manager.

-Lead by example and maintain approachability for associates and customers.

-Participate in store meetings.

-Drive store sales to meet and exceed the Plan.

-Share merchandising, cost control, or sales ideas with the Manager for follow-up.

-Prepare and strive for future career advancement.

Customer Service:

-Provide excellent representation of Kabelin Ace Hardware through fully embodying the company's core values and what it means to be "The Helpful Place".

-Drive participation in the Ace rewards program, exceeding targets.

-Observe, monitor, and coach associate performance on the sales floor.

-Possess in-depth product knowledge and familiarity with store layout and product locations.

-Review customer satisfaction survey scores and collaborate with the team to enhance overall service levels.

-Foster B2B/Pro prospect collection in the store.

Operations:

-Manage daily tasks of floor associates in collaboration with the Store Manager and Assistant Manager -Merchandising Lead.

-Ensure prompt and accurate fulfillment of Online, Curbside, and Delivery Orders.

-Oversee all services requiring customer follow-up, including assembly, screen repair, glass repair, lock servicing, equipment servicing/warranty issues, etc.

-Ensure proper associate training, supply management, and timely repairs related to all store services.

-Train the entire team on the register and oversee all cashiering functions, including training, audits, and reports.

-Manage cash office operations.

-Plan and coordinate delivery scheduling for timely and organized deliveries.

-Ensure efficient receiving, sorting, and stocking of deliveries according to best practices.

-Ensure safe and efficient forklift operations.

-Accurately complete receiving and transfers.

-Maintain accurate location codes throughout the store, including mango backstock.

-Manage product inventory levels, including suggested orders, non-stock ordering, and stock not kept ordering.

-Oversee cycle counts, shooting the outs, negative on-hand reports, and other inventory-related reports.

-Efficiently process defectives and claims on a weekly basis.

-Direct preventative maintenance and repairs to maximize and protect all physical assets (e.g., building, fixtures, equipment).

-Responsible for entering business customer information into HubSpot and maintaining inventory levels for certain business customers.

-Address and escalate any store IT issues.

Merchandising:

Support the Assistant Store Manager - Merchandising Lead in the responsibilities outlined below.

-Oversee the Customer Coordinator role and manage daily tasks of floor associates in collaboration with the Store Manager and Assistant Manager - Operations Lead.

-Train associates in customer service and merchandising best practices.

-Manage all store services completed on the floor (pipe cutting, propane-related tasks, key cutting, key programming, etc.), including associate training.

-Oversee and manage the paint department, including training, add-on sales, and inventory management.

-Coordinate merchandise resets throughout the store.

-Maintain store cleanliness and organize facilities.

-Enhance front-of-store and awning presentation.

-Ensure effective que presentation for customers.

-Maintain store signage presentation, including brand and price signs.

-Execute and maintain End Caps, ensuring they are set and well-stocked.

-Execute "Win the Month" promotions.

-Execute signage kit, including planned execution, setting ads on launch date, and ensuring key items are in stock.

-Execute and maintain Power Aisles, including planning, setting, and stocking.

-Implement store product standards, focusing on shelf-facing and presentation.

-Execute closeout management, item change management, and weekly price change labels.

-Act as the liaison to store support for direct vendor products, addressing damages and deficiencies.

-Promote and execute store and company-wide events and promotions, including grilling events, product demo days, customer workshops, round-up donations, seasonal changes, and more.

-Collaborate with our Marketing team to curate and create local content for our social media accounts, highlighting changes in the store, new associates, etc.

Compensation:

$37k - $45k / year. This is a salaried position at 45 hours/week (some evenings & every other weekend required).

Benefits:

Health, Dental, and Vision Insurance

Paid Time Off & Holiday Pay (on certain holidays)

Retirement Plan with Company Match

Employee Discount

Minimum Qualifications:

-High School or GED equivalent.

-Possess a valid in-state driver's license with an acceptable driving record.

-Previous retail merchandising experience preferred. Hardware experience preferred.

-Standing, walking, lifting (up to 40lbs) and climbing.

Acknowledgement:

I have read this job description and fully understand the requirements set forth therein. I understand that this is to be used as a guide and that I will be responsible for performing other duties as assigned. I further understand that this job description does not constitute an employment contract with Kabelin Ace Hardware.

***Job responsibilities may change based on the needs of the business.