Operations Manager

Do you believe art has the power to change the way we see the world? If so, you understand the important role of everyone who touches art in all its forms, and we’d welcome your application to join Crozier Fine Arts ’ dynamic and growing team. We aim to be the primary service provider for the people and entities responsible for the care, movement, and long-term preservation of art and culture. To that end, our Operations Manager is responsible for all storage accounts, client services, operations, and administration. Additionally, this position will manage an operations team, who thrives on exceeding Crozier’s client’s expectations. Ideal candidates for this position will organize, schedule, and plan daily activities while building a high-performance team and supporting operations staff with warehouse guidance and knowledge. On site role located at 353 Middlesex Ave Wilmington, MA. What we offer: Medical, Dental, and Vision Insurance available immediately 7 Paid Holidays Fidelity 401(k) with Company Match Employee Stock Purchase Program Tuition Reimbursement Referral Bonuses Responsibilities: Team Management - responsible for training, coaching, developing, and retaining all facility staff. Manage workload to ensure appropriate facility staffing at all times. Continuously review areas of responsibility to increase productivity and improve efficiency. Meet commitments, operate with integrity, and promote an “open book” management style. Provide leadership to the team and set a personal example for others to emulate. Operations - assumes daily operational control of the facility. Each Operations Manager translates Crozier’s business strategies and initiatives into local operational business plans. Manages facility’s financial performance and ensures appropriate allocation of resources. Uses foresight and experience to contribute strategic advice to the General Manager or Regional General Manager as required Finance - responsible for meeting monthly financial targets set by the company and reviewing P&L statements for the office. Prepare and monitor the annual operating budget by checking costs, overhead, and all facility-related financial charges. Administration - supply estimates and facility availability information to both internal and external clients. Coordinate logistics, art handling activities and third-party vendors for the facility. Safety & Security - responsible for the safety and security of clients, employees, and the art; liaise with Corporate Security and Risk for all building security and fire prevention, CCTV, and burglar alarms. Acts as the first responder to any off-hour emergencies. Responsible for security of the building, equipment, and grounds. Engineering/Facility - acts as liaison with Engineering for all issues relating to building and equipment. Responsible for maintenance, general upkeep, and appearance of the facility. Client Services – engages with facility clients and accounts to meet and exceed expectations, advise on innovative developments and new business opportunities. Conducts walkthroughs and tours of the facility for potential clients. Responsible for addressing client issues and concerns. Payroll - responsible for approving staff payroll and ensuring all labor hours are tracked and accurate. Qualifications: Working knowledge of art logistics, including current packing, handling, storage, and transportation methods, materials, and equipment best practices Demonstrated ability to plan and organize work schedules, prioritize and allocate resources to meet client needs and timelines in a dynamic environment A thorough understanding of financial and budgeting processes and principles Ability to communicate clearly and professionally, both verbally and in writing Client service skills; values clients and communicates with them in a professional manner Performs effectively with a very high degree of autonomy and accountability, yet must be equally effective as a management team player Ability to learn new systems, adapt to the usage of technology or other work related platforms Bachelor’s degree preferred or equivalent work experience. Five years of managerial experience Sound like you? Elevate the power of your work. Let’s begin the conversation. APPLY NOW!

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