.. how-to requests; Properly log and escalate inbound requests for billing, Sales, and other departments; Assist product development in gathering information .. information on reported defects; Participate as needed in other projects including data entry, system testing or system cleanup related tasks...Hiring .. read more
[Customer Service / Fully Remote] - Anywhere in U.S. / Competitive salary / Flexible hours - As a Customer Support Agent you'll: Manage day-to-day therapist questions and requests through a shared mailbox and member support across multiple channels (SMS, phone, emails); Provide support to therapists to ensure success along their treatment journey; Bring feedback and share insights with the team on common themes expressed by therapists; Collaborate with cross-functional teams to drive continuous process improvements; Document knowledge bases/saved responses for better serving Fast >>
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