Blood Bank Supervisor

Department/Unit:

Blood Bank

Work Shift:

Day (United States of America)

Salary Range: Min. $38.53/hr - Max $63.58/hr

The Supervisor manages the day-to-day operations of the department based on patient care needs, and regulatory and quality standards. The Supervisor has expertise and leadership in laboratory medicine in the specialty assigned. This position requires the exercise of independent judgement and responsibility for technical and administrative decisions for the laboratory in collaboration with the laboratory director(s). Other critical aspects include project management, budget development and maintenance; management of supplies and resources, administrative oversight of team member issues including hiring, competency assessment, development and corrective actions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Include but not limited to the following:

1. Communicate clearly and effectively both orally and in writing. Use available communication technologies efficiently.

2. Manages the day-to-day operations of the laboratory based on patient care needs, regulatory requirements, and quality standards.

3. Interpret laboratory information for healthcare providers. Effectively communicate implications and/or applications of test methodologies. Assist clinicians in evaluating unexpectedly abnormal test results.

4. Uses effective written and verbal communication skills to cooperatively work with customers and team members.

5. Listens well, takes direction and engages in interactive dialogues with others.

6. Utilize good business practices to manage laboratory operations, bearing in mind government regulation of reimbursement and payment mechanisms for laboratory services.

7. Ensures test performance expectations are met through proficiency testing, correlations, calibrations and any other required methods.

8. Maintains familiarity with current regulatory requirements and ensures compliance.

9. Participates in performance improvement activities and actively seeks ways to implement continuous improvements.

10. Evaluates necessity for new testing or instrumentation or removal of testing available in house.

11. Monitors quality indicators, investigates complaints and non-conformances in conjunction with the quality department, develops a plan of action to resolve issues.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, as outlined in the annual competency assessment. Where feasible, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the job’s essential functions.

EDUCATION, LICENSURE, REGISTRATION AND/OR CERTIFICATION:

• Meets New York State Education Department requirements AND CLIA Clinical Laboratory Personnel Requirements for Clinical Laboratory Technologist AND be licensed by the NYSED as such.
• Education must come from an accredited college or university and minimally a Bachelor’s degree in medical technology, chemical, physical, or biological science is required.

EXPERIENCE:

• Candidate with BS must have at least six years of pertinent clinical laboratory experience as a qualified Clinical Laboratory Technologist, OR
• Candidate with appropriate master’s degree must have at least four years of pertinent laboratory experience, AND    
• Extensive management experience required.

COMMUNICATION SKILLS:

Ability to:

1. Communicate clearly and effectively both orally and in writing. Use available communication technologies efficiently.

2. Create meetings utilizing effective communication tools.

3. Advance understanding and consensus through a wide variety of presentation methods.

4. Interpret laboratory information for healthcare providers. Effectively communicate implications and/or applications of test methodologies. Assist clinicians in evaluating unexpectedly abnormal test results.

5. Offer advice to clinicians on possible causes of variation in test results and on ways to minimize variation in-patient testing.

6. Assist clinicians in appropriate test selection for particular diagnostic dilemmas. Consult on the selection of appropriate lab tests for the diagnosis and management of disease.

7. Serve as an advisor and mentor for co-workers, team members, students and other healthcare providers.

8. Communicate status of projects and prospectively identify potential resource or material limitations.

9. Advance organizational objectives through effective negotiations with suppliers and vendors.

10. List and document all development activities including failed efforts.

11. Develop and maintain an effective and productive work culture.

12. Share organizational goals, objectives, strategic plans and other information with team members in a timely and effective manner.

13. Communicate team member concerns and issues with laboratory and/or hospital administration.

14. Focus on the customer. Work to establish directions and plans for providing products and services based upon what customers want.

PROFESSIONAL SKILLS:

Ability to:

1. Analyze, design and implement complex systems that successfully incorporate personnel, instrumentation and information management.

2. Identify milestones and critical path issues and develop a plan of implementation for new programs/projects.

3. Manage multifaceted projects using formal management tools.

4. Coordinate and facilitate interactions among multi-disciplinary groups to achieve project/program objectives.

5. Participate in interdisciplinary teams to assess overall systems integration issues.

6. Assess the need for change and implement as indicated.

7. Understand and utilize statistical software to effectively manage and evaluate technical data.

8. Implement and monitor LIS and other medical information systems. Assess impact and oversee implementation of software upgrades and revision.

9. Serve as a liaison to other disciplines to integrate laboratory and clinical information for better patient management.

10. Develop a knowledge base in current and emerging scientific disciplines and technologies. Expand knowledge base into other disciplines as new applications impact specialty. 11. Validate reference intervals and demonstrate clinical efficacy of testing through clinical and statistical based endpoints.

12. Determine if and when a test can and should be automated or eliminated or new technology implemented.

13. Write, review and revise written standard operating procedures for all assays and procedures in the laboratory.

14. Conduct workflow analysis of operations to improve processes and implement solutions.

15. Specify and implement control systems to ensure quality results.

16. Ensure compliance with all regulatory and voluntary standards of performance. Identify vulnerabilities and develop and implement an action plan to resolve issues.

17. Maintain current knowledge of regulatory influences specific to different work environments and how the various regulatory agencies interact. 

18. Ensure compliance with the laboratory and center compliance plans. Educate team members, providers and other users of federal guidelines and local and national coverage decisions.

19. Identify situations where delegation is appropriate, communicate expectations clearly, and follow up to ensure effective completion.

20. Manage time effectively; control time wasters; complete work on time.

21. Set goals, control personal stress level, and positively influence (reduce) the stress level in the laboratory work environment.

22. Effectively implement change.

23. Design laboratory operations that optimize efficient, accurate analyses without regard to traditional boundaries.

24. Provide and manage resources to support the laboratory team members in daily operations.

25. Establish departmental controls that support and guide the mission and vision of the laboratory and the organization.

26. Identify and implement opportunities for team member development and advancement through training and other techniques.

27. Adjust staffing to accommodate changes in workload.

28. Select personnel through effective interviewing techniques.

29. Set a climate for positive motivation of team members.

30. Understand diverse values and successfully manage team members in a multicultural environment.

31. Apply the concepts of self-directed work teams to processes in the workplace.

32. Provide and interpret financial reports. Perform break-even analysis related to acquiring new equipment and offering new tests. Perform cost accounting functions, including calculations of total costs, individual component costs, and equipment justification.

33. Successfully negotiate contract terms such as performance specifications on major equipment, staff training obligations, etc. Establish effective controls for labor, supply and capital expenses.

Thank you for your interest in Albany Medical Center!​

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.