.. communications via calls and emails, ensuring timely and effective responses; Develop comprehensive knowledge of Sportradar' products and services to provide accurate support and advice; Proactively identify and understand client needs, offering solutions and alternatives through meticulous research .. read more
[Customer Support / Remote] - Anywhere in U.S. / Up to $50K per year / Comprehensive Healthcare Plans / PTO / Retirement Plans - As a Customer Service Associate you'll: Provide high-level telephone and email support for the company's suite of products; Answer global customer queries concerning content/data, product navigation, billing/account administration, and more; Ensure all relevant procedures are followed from beginning to resolution; Ensure all key performance indicators and service levels are met; Collaborate with colleagues on our sales, billing and editorial teams to ensure complete customer Fast >>
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