Virtual/Remote Customer Service Representative

We are looking for three customer service representatives to join our team based out of our Wilmington, MA office, however the work can be performed fully remotely. You will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

About Serur Agencies:

We are a division one of the largest insurance companies in the world, who has continued to grow even through the pandemic.  We focus on servicing the blue-collar demographic by maximizing and optimizing their benefits that are set up for them through their workplace.  Due to the increasing demand of our services, we are continuing to grow our team of representatives to meet this demand, while working on developing a select few to move into higher leadership roles.  If you are someone who is hard working, caring, organized, and diligent, you may be up for promotion in as little as a few months of starting.

Responsibilities:

• Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
• Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements:

• 1-2 years proven experience in supporting client success is preferred, but not required
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills
• Familiarity with CRM system

Our employees enjoy a work culture that promotes fun, consistency, and a dedication to get the best results for our customers.

There are benefits offered that include health care, stock options, flexible remote schedule, residual income and professional development.

Please reply to learn more about our unique opportunity and to start the interviewing process!

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