Delinquent Accounts Specialist I/II

  • Soldotna
  • Kenai Peninsula Borough
Salary: $28.28 Hourly

Location : Soldotna, AK

Job Type: Full-time

Department: FINANCE DEPARTMENT

Opening Date: 09/20/2024

Closing Date: 10/4/2024 5:00 PM Alaska

Bargaining Unit: KBEA

Special instructions for job posting: Must submit applicable typing and 10-key tests per the Minimum Qualifications required. Tests can be taken online or at the Alaska Job Center or equivalent. Must show name and date of test.

Definition

Under the general direction and supervision of the Property Tax and Collections Manager or designee, the Delinquent Accounts Specialist is responsible for the collection of delinquent real property, personal/lease property, sales tax accounts, and miscellaneous income.

Minimum Qualifications

High school diploma or GED; a minimum of two years of business experience in an office environment with two years of collection experience preferred including filing and satisfying liens, judgments, and small claims experience; type 40 wpm; ten-key calculator by touch. Proficient with Microsoft Word and Excel; requires ability to work effectively and positively with public and other departments; strong written and verbal communication skills are required and the ability to work with minimum or no supervision.
Must submit applicable typing and 10-key tests per the Minimum Qualifications required. Tests can be taken online or at the Alaska Job Center or equivalent. Must show name and date of test.

Delinquent Account Specialist I: requires basic ability to complete tasks 1-22 below.

Delinquent Accounts Specialist II: After the successful completion of one (1) year at the Delinquent Accounts Specialist I level, a Delinquent Accounts Specialist I in good standing with the Borough may be bumped-up to a Delinquent Accounts Specialist II (Range M) at the discretion of the Department Head once they are able to appropriately and fully complete tasks listed on 23-27 below.

Essential Functions

Delinquent Accounts Specialist I:

1. Responsible for the collection of delinquent sales tax, real property tax, personal/lease property tax accounts, and miscellaneous income, ensuring the appropriate borough policies and State Statutes are observed. Must be knowledgeable about tax provisions of the State Statutes, the KPB Code, and borough policies in order to provide accurate information to the public.

2. Manages high volume of casework. Evaluates and prioritizes cases according to liability risk to borough, and decides order of accounts to be worked. Creates and maintains files for all delinquent property and sales tax accounts, and miscellaneous returned checks. Reviews and decides which accounts to transfer to the Legal Department or external collection agency for additional collection action.

3. Works directly with individuals and organizations responsible for delinquent accounts to collect payments or establish agreement of repayment terms as set forth in the KPB sales tax ordinance and code. Obtains Confessions of Judgment, files and records legal documents, monitors payments and satisfies paid judgments.

4. Establishes feasibility of small claims action. Responsible for filing correct forms with court, follow up with court, utilize process server, appear in court if needed, or file Default Judgment, utilizing Legal Department for direction as needed.

5. Compiles information and prepares delinquent account collection reports and contract service reconciliation reports for the Property Tax and Collections Manager.

6. Compiles and types legal documents (confessions of judgment, judgments, liens, satisfaction of judgment/liens, deeds of repurchase, and certificate of redemptions) and responsible for recording such documents. Prepares payment requests to record legal documents.

7. Compiles collection information from other delinquent accounts staff to prepare reports summarizing the status of delinquencies for review by the finance director.

8. Expedites files and satisfies all sales tax liens on real and personal property and maintains all related records.

9. Responsible for lien holder list for real property accounts, adding and deleting as necessary, and mailing yearly update notices. Assists Property Tax and Collections Manager with duties relating to the billing and collection of real and personal property taxes, including regular and delinquent tax billing.

10. Provides support to sales and personal property tax audit process. Provides taxpayer assistance with filing tax forms and enforce compliance resolution based on KPB ordinance and State Statutes.

11. Works closely with information systems personnel as user of automated systems. Evaluates computer system for accuracy in penalty and interest applied, performs mathematical computation for accuracy in sales tax and judgment systems. Recommends modifications to systems or procedures.

12. Provides Legal Department and outside collection agency with information to expedite collection of delinquent taxes.

13. Submits adjustments to the Sales Tax Division to match court judgment, performs judgment entries, which includes preparation of coupon books. Monitors borough judgment payment plans, generates related correspondence along with default/satisfaction entries. Apply collection agency payments, updates and maintains reports.

14. Performs daily cash collection reconciliation of all monies received through the front cashier's cash drawers. Reviews accuracy of cash received, scans and records checks on AQ2 check reader, and prepares daily bank deposit of monies collected. Supports cash management with collection of bank returned checks to ensure collection of monies due.

15. Checks status of all real property, personal property and sales tax accounts as related to liquor license applications, renewals, transfers and yearly continuances. Assists Borough Clerk's office with Restaurant Designation Permits forwarded from the Alcoholic Beverage Control Board. Originates and files request of protest letters and release of protest letters forwarded to the Clerk's office on delinquent liquor license accounts.

16. Submits requests for audit estimates to the Audit Division upon review of status reports. Reviews, follows up, and enforces the estimated sales tax accounts.

17. Originates entries and maintains credit reporting files with Experian. Researches individuals/businesses through public information system.

18. Pursues collection of non-dischargeable tax debts of dismissed bankruptcy debtors.

19. Performs extensive research on delinquent accounts, confirms accuracy of account balances, and generates appropriate adjustments and/or further letters to business owners. Performs a combination of calculation, entering and verifying to obtain primary financial data for use in maintaining borough accounting records. Extensive use of internet to locate new addresses and phone numbers of delinquent taxpayers. Maintains confidential information and documents related to delinquent taxes.

20. Accountable for verifying accuracy in all sales tax and judgments files that are returned once an account is paid in full, prepares all necessary sales tax lien releases, removal of credit reporting, satisfies judgments and maintains all related records before the files are sent to the vault for retention.

21. Coordinates with KPB and KPBSD Accounts Payable Departments to offset delinquent taxes with vendor checks. Provides correspondence to business owners regarding remaining balance of taxes due after vendor check is applied.

22. Assists the Property Tax and Collections Manager with the release of special assessments liens and refunding rebates from reserve accounts.

Delinquent Account Specialist II:

23. Responsible for the coordination of the end of redemption process for the annual real property tax foreclosure including, ordering limited liability reports; reviewing reports for accuracy; advertising for end of redemption; certified mailing of notices to owners, lien holders, and government agencies; requesting the clerk's deed, and maintaining foreclosure files. Responsible for limited liability report contract. Includes preparing documents for invitation to bid, advertising, and initial and renewal contracts. Reviews and processes invoices for payments of limited liability reports and advertising.

24. Responsible for the completion of deed of repurchase process.

25. Prepares and maintains list of tax foreclosed KPB properties and submits annual list of properties available for sale or retention to land management. Notifies last owner of record of ordinance to retain for public purpose or sell at public auction. Provides minimum bid for parcels in auction to land management. Receives and processes bidder payments at the tax foreclosure outcry auction and responsible for notifying back-up bidder if the first bidder forfeits. Notifies last owner of record of excess proceeds from auction. Reviews and processes claims for excess proceeds.

26. Assists the Property Tax and Collections Manager with the billing of special assessments and the collection of delinquent special assessment accounts.

27. In the absence of the Property Tax and Collections Manager, the Delinquent Accounts Specialist will be responsible for meeting all tax billing and collections deadlines.

Other Functions:
1. Other related duties as assigned.

Physical Demands

While performing the duties of this job, the employee is frequently required to communicate orally, and to use hands and fingers dexterously to operate office equipment; regularly required to sit; and occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally transport up to 30 pounds. Specific vision abilities required include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Requirements:

1. Examination : Related skills tests as required.

We look forward to reviewing your application. Thank you for applying!

Kenai Peninsula Borough Self-Insured Health/Rx /Dental/Vision Plans
  • Coverage begins on date of hire into a regular position.
  • Biweekly payroll (24 pay periods); employee's contribution (pre-tax) deduction
  • Borough-provided contribution for HSA or HRA
High Deductible Health Plan
Calendar Year Deductible:
Individual - $2,000*
Family - $4,000*Calendar Year

Out-of-Pocket Maximum:
Individual - $5,500 In-Network / $15,000 Out-of-Network
Family - $9,000 In-Network / $30,000 Out-of-Network

Prescription Drug Plan
Calendar Year Deductible:
Individual - $2,000*
Family - $4,000*
* Medical and prescription deductibles are combined and cross-accumulate
* Medical and prescription out-of-pocket maximums are combined and cross-accumulate

Note: A spousal coverage surcharge of $150 per month ($75 per pay period) will be assessed if an employee's spouse declines health coverage available through his or her employer and is enrolled in the KPB Plans, or if the spouse elects to enroll in a reduced benefit plan which shifts primary coverage to the Kenai Peninsula Borough Health Plan.

Employee Health Premiums per Pay Period (24 per year):
Employee $47.50 ($95/month)
Spouse $47.50 ($95/month)
Children (1 - 5) $12.50 (per each child / $25 per child/per month)
Children (6+)$75 ($150 total/month)

Dental Plan
Calendar Year Deductible
Individual - $75 / Family - $250
Annual Maximum Benefit per Person - $2,500

Vision Plan
There is no deductible applicable to the Vision PlanEligible expenses include eye exams, lenses and frames and contact lenses.

Dental/Vision Premiums per Pay Period (24 per year):
Coverage for employee and all eligible, enrolled dependents$15 ($30/month)

Borough Contribution to HSA or HRA
Health Savings Account
Calendar Year Contribution
$1,500 Individual / $3,000 Family

Health Reimbursement Arrangement
Calendar Year Contribution
$1,500 Individual / $3,000 Family

Employees who elect to participate in, and meet eligibility requirements for, the HRA or HSA, shall have the Employer's contribution, *pro-rated, deposited into their account in equal monthly installments during the first pay period paid on the first payday of each month.

*pro-rated is defined as $125.00 per month for an individual or $250.00 per month for a family, based on month of hire for new hires. This is based on the Boroughs contribution for a Full-Time employee of $1500.00 per year for an individual or $3000.00 per year for a family.

Guardian Flight AirMed & LifeMed AK transportation
Discount family membership available at employee's expense.

Employee Assistance Program
Available at no cost to employee and family members 24/7, through Magellan Health.

Career Grants
Available to regular status, classified employees.

Flexible Spending Account
Pre-tax payroll deduction for qualified medical/dental expenses available at employee's expense.

Dependent Care Flexible Spending Account
Pre-tax payroll deduction for dependent care expenses available at employee's expense.

Group Life and AD&D
A life insurance policy for all regular status employees in an amount equal to the employee's annual salary. A $2,000 policy is also provided for spouse and dependent children.

Additional Group Life and AD&D
Additional life insurance available at employee's expense.

Supplemental Policies
Available through Colonial Life at employee's expense.

Personal Leave-Paid Time Off-PTO
Employees accrue 6.47 hours of PTO from date of hire and it is available to use immediately. Accrual increases according to a 2, 5, and 10-year schedule.

Holidays
Ten scheduled holidays plus two floating holidays.

Retirement
Enrollment in the State of Alaska Public Employees Retirement System (PERS) is mandatory. Employee/ Employer contributions dependent on PERS Tier Level employee is hired under.

Deferred Compensation Plan
An optional employee-funded 457 deferred compensation program available through MissionSquare Retirement.

IRA & Roth IRA
Available at employee's expense through MissionSquare Retirement.

This is only a Summary Sheet. Please see full Medical/Rx and Dental/Vision Plans for schedule of benefits and coverage. Consult your current Collective Bargaining Agreement as well as applicable KPB policies/procedures regarding other benefits outlined above.

01

Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully, and certify that your responses can be verified from information within your application and by reference?
  • Yes
  • No


02

COVER LETTER: This job posting requires a cover letter attached to the application. Have you attached your cover letter, as required, which highlights my knowledge, skills, abilities and experience as they pertain to the responsibilities listed in the job description. I understand if this is not attached, my application will not be considered.
  • Yes
  • No


03

RESUME: This job posting requires a resume attached to the application. I understand if this is not attached, my application will not be considered.
  • Yes
  • No


04

Please provide name, address, email address, and contact numbers for three (3) professional references. If you have provided this information on your application, this question is N/A.

05

Please provide name, address, email address and contact numbers for three (3) personal references. If you have provided this information on your application, this question is N/A.

06

Do you possess a high school diploma or GED?
  • Yes
  • No


07

Are you proficient with Microsoft Excel and Word?
  • Yes
  • No


08

Do you have the minimum two (2) years business experience in an office environment with two years of collection experience preferred including filing and satisfying liens, judgments, and small claims experience?
  • Yes
  • No


09

TYPING TEST: This job posting requires a typing test.Have you attached your typing skills test that meets the minimum required 40 wpm? You must attach your certified test results as delineated in the job posting.
  • Yes
  • No


10

10-KEY: This job posting requires a 10-key test.Have you attached your 10-key skills test results to the application? You must attach your certified test results as delineated in the job posting.
  • Yes
  • No


Required Question