.. sustainable relationships and trust with customer accounts through open and interactive communication; Ensure customer satisfaction in every interaction; Keep records of customer interactions, process and update customer accounts and file documents; Follow communication procedures, guidelines, and policies...Hiring .. read more
[Customer Service / Fully Remote] - Anywhere in U.S. / Up to $80K per year / Medical, dental & vision / PTO / WFH stipend - As a Customer Support Associate you'll: Support veterinary customers across the U.S. with high-quality customer service relating to the use of NectarVet's practice management software; Establish a trusted advisor relationship with every customer; Resolve or escalate customer requests/issues promptly, managing any internal tickets until resolution; Develop a repository of resources (articles, product walk through videos, common actions gifs) for customers to readily access to increase their autonomous learning...Hiring Fast >>
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