Account Manager

A Little About Us EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere. EDB empowers enterprises to control risk, manage costs and scale efficiently for a data and AI led world. Serving more than 1,500 customers globally and as the leading contributor to the vibrant and fast-growing PostgreSQL community, EDB supports major government organizations, financial services, media and information technology companies. EDB’s data-driven solutions enable customers to modernize legacy systems and break data silos while leveraging enterprise-grade open source technologies. EDB delivers the confidence of up to 99.999% high availability with mission critical capabilities built in such as security, compliance controls, and observability. For more information, visit Account Manager Remote, US About the Role: EDB is looking for an Account Manager ready to take the helm of managing a selection of our enterprise accounts, not only maintaining and enriching our existing relationships but also finding fresh opportunities for growth within them. You'll thrive in this role if you're keen to expand your professional boundaries with a company at the forefront of transforming how organizations use Postgres to drive their businesses forward. Responsibilities: Build and sustain robust, enduring relationships with customers, ensuring open communication about the progress of initiatives. Develop new business with existing clients and pinpoint areas for improvement. Identify upselling and cross-selling opportunities to grow enterprise accounts and craft bespoke proposals to address individual client goals. Monitor key account metrics to shape and forecast sales strategies, and collaborate with the marketing team to launch client-focused campaigns. Keep a pulse on competitor activities and market trends to guide strategic planning. Lead and conclude contract negotiations with clients, focusing on terms, pricing, and payment schedules that benefit both parties. Collaborate with account team members to align contract specifics with customer service objectives, and regularly review and adapt contracts to reflect customer feedback and market changes. Analyze client account performance data to produce detailed reports and provide stakeholders with actionable insights. Communicate key performance trends to inform and guide decision-making. Requirements and skills: 5+ years in enterprise account management experience for enterprise accounts Skill in crafting and evaluating business proposals Ability to monitor sales trends and perform sales forecasting Adept at identifying upselling and cross-selling opportunities Expertise in mapping customer structure and engaging with different stakeholders Capability to develop and maintain key account metrics Track record of growing enterprise account portfolios History of achieving or exceeding sales targets Evidence of proficient customer relationship management and retention Experience in developing and implementing strategic sales plans EDB is committed to supporting our employees' overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness. We provide access to Modern Health to aid employees in health and wellness tips and practices, as well as Wellness Fridays extending to December 2024! Check out our career site for more information on perks and benefits and reach out to our Talent Acquisition team for region specific benefits. We know it takes a unique mix of people and skills to help us in our mission to supercharge Postgres, and we understand that not everyone will check every box. We’d love to hear from you and we want you to apply! EDB is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. EDB was built on a commitment to trust and respect each other and to embrace an array of people and ideas. These values remain at the center of our culture and are key to our company’s integrity. EDB does not seek or accept unsolicited resumes or CVs from recruitment agencies. EDB and its affiliates are not responsible for, and will not pay, any fees, commissions, or any other similar payment related to unsolicited resumes or CVs except as required in a written signed agreement between EDB and the recruitment agency or party requesting payment of a fee. #LI-Remote #BI-Remote