.. Member you'll: Achieve and maintain expert knowledge on the product; Handle customer inquiries in a timely manner; Guide customers through teaching them how to use SmartDreamers and help them troubleshoot issues through video call, email, ticketing, and live chat; Collate customer feedback and communicate .. read more
[Customer Service / Fully Remote] - Anywhere in U.S. / $41K per year / Health benefits / PTO / 401k matching - As a Customer Support Rep you'll: Educate customers on best practices; Resolve inquiries received via web, email, and internal ticketing system in a timeframe consistent with department and team service levels and goals; Document information about the case, resolution, or feedback in order to help inform the strategic direction of the company; Partner with internal teams to resolve complex issues while championing customers' needs throughout the process; Elevate customer issues that cannot be resolved to the DeleteMe Support team leader...Hiring Fast >>
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