Technical Support Analyst Remote from Oregon

Company Overview:
Veridos, a leading provider of identity solutions, is currently seeking a Technical Support Analyst. This remote position requires occasional travel to client locations within the Northern Oregon/Southern Washington region. The role is crucial for servicing Veridos MVR clients, ensuring seamless operation of photo capture hardware and driver's license issuance software.
Job Summary:
The Technical Support Analyst will be responsible for installing and maintaining photo capture hardware at DMV licensing offices and providing remote and on-site support for Veridos Driver's License Issuance software. This role involves collaborating with Veridos internal teams and partners across various regions, troubleshooting software issues, and maintaining equipment.
Key Responsibilities:

• Provide technical support for Veridos USA clients operating software and hardware platforms in government vertical markets including K12, higher education, and local/state government.
• Install and support photo capture hardware and software at DMV licensing offices, and train DMV end-users as needed.
• Travel throughout Northern Oregon/Southern Washington region to deliver ongoing hardware and software support for the driver's license issuance platform.
• Coordinate and deliver scheduled service and support, responding to routine and emergency callouts within established timeframes.
• Generate reports on common issues, trends, and performance based on Service Level Agreements.
• Create supporting documentation such as how-to guides, Standard Operating Procedures, and information for Root Cause Analyses.
• Maintain preventative maintenance service schedules for Field Technicians.
• Ensure adherence to company policies, procedures, and objectives.
• Provide backup support for other regional Technical Support Analysts.
• Support photo capture hardware and software in DMV licensing offices.
• Manage inventory, including tracking equipment failure rates and maintenance history.
• Perform office support when sites experience hardware/software failures.
• Participate in and support software developer-centric tasks and roles.
• Exercise discretion and independent judgment in matters of significance, applying advanced knowledge acquired through specialized intellectual instruction.

Required Qualifications:

• High School diploma.
• Valid driver's license and REAL ID.
• Must have a reliable vehicle that can be used for on-site technical support calls as needed (Mileage is company paid).
• Preferably based within the Portland or Salem, Oregon area.
• DSLR camera experience (Canon preferred).
• Basic hardware and software troubleshooting skills.
• Strong written and verbal communication skills.
• 3-5 years of customer service experience and proficiency.
• Familiarity with modern web-browser developer tools, Software Development Lifecycle, and QA processes.
• Basic knowledge of collaboration tools such as Outlook, Jira, Confluence, Slack, Microsoft Office Suite, and SharePoint.
• Familiarity with field operations tools such as Atlassian Service Desk, Confluence, PagerDuty.
• Strong knowledge of Microsoft software, particularly Excel.
• Ability to pass a drug test and criminal background check prior to employment.

Preferred Qualifications:

• Associate's degree in a technology field.
• Experience in the ID card industry.
• Mechanically inclined.
• Ability to work independently.
• A+ certification, JavaScript, PHP scripting, and relational database experience are a plus.
• Basic experience or familiarity with QA in the Software Development Lifecycle.

Additional Information:

• This is a work-from-home position with a company-provided computer.
• The role requires periodic driving for on-site support.
• Veridos is an equal opportunity employer and encourages applications from all qualified individuals. We are committed to creating an inclusive environment for all employees. If you have strong technical support experience and meet the qualifications outlined above, we invite you to apply for this exciting opportunity.

About Veridos:
Veridos provides innovative identity solutions, ensuring secure and efficient processes for governments and organizations worldwide. Our team is dedicated to delivering high-quality products and services that meet the evolving needs of our clients. Join us in making a difference.
We are an equal opportunity employer! We promote diversity in all its forms and create an inclusive work environment, free from prejudice, discrimination and harassment, in which all employees feel a sense of belonging. We warmly welcome all applications regardless of gender, age, race or ethnic origin, social and cultural background, religion, disability and sexual orientation. If you would like to contact us, please contact Human Resources at
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We are looking forward to receiving your application. Please make sure to let us know your earliest starting date.
Veridos America Inc.
45925 Horseshoe Dr, Sterling, VA 20166
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We make identities more secure every day.
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