Customer Service Representative

  • Texas
  • Parent Time Ltd

Feb 28, 2022 Customer Service Representative

  • Everpool
  • Midlothian, UK Job Description Customer Service Representative Location: Edinburgh EH12 9SE Starting Salary: 21,000 About the Role: In the office you will be the first point of contact for all inbound calls; delivering exceptional customer service. In this role you will:
  • Build trusting relationships with Customers on every call
  • Adapt your approach to meet our customer needs
  • Use active listening to identify any Customer knowledge gaps
  • Convey information in an effective way that increases understanding
  • Use a variety of IT systems to deal with Customer queries
  • Carry out a range of customer service activities ensuring that the work is completed and adheres to our processes, procedures, standards, and relevant external regulations
  • Receive award winning training and support To be a Customer Service Representative, you will:
  • Excellent communication skills
  • A professional and confident approach whilst communicating
  • Natural ability and genuine desire to help our Customers
  • Logical approach
  • Calm under pressure
  • Be Customer driven in everything you do
  • Have strong computer skills as working with a variety of IT Systems
  • Be organised and have a can-do attitude to 'Customer Service' Essential / Minimum Criteria
  • Experience in a Customer facing role Benefits An excellent flexible benefits package which includes private medical cover, critical illness insurance, life assurance and a company pension scheme. Performance related bonus is also included, however is not guaranteed.
  • Salary progression and self-development
  • Excellent benefits
  • Performance related bonus
  • Pension
  • Free on-site car parking
  • Subsidised on-site restaurant and shop
  • On-site gym and five-a-side football pitches (awaiting re-opening) Schedule:
  • 7-hour shift
  • Day shift between 8.30-5.45
  • Monday to Friday - 37.5 hours
  • No weekends If you would further information including full job description and benefits brochure, please contact Liverpool Resourcers on or contact one of the team on // . Alternatively, you can apply to this advert and someone from the Everpool team will be in touch.